IT & Telecomms Help Desk / Support Sydney Contract or Temp 4 days p/ week in MacQuarie Park 12 month FTC Competitive Salary Join a leading retail organisation providing essential IT services across a broad network. In this hybrid role (4 days in-office), you'll deliver hands-on support during system upgrades, deployments, and day-to-day operations. Key Responsibilities: Provide Level 2 support for hardware, software, and networks Assist with system rollouts, migrations, and upgrades Collaborate with on-site teams to resolve issues quickly Escalate complex problems and document solutions Occasional travel for project support What You’ll Need: 3 years in IT support Strong Microsoft 365, Windows, AD, and networking skills Experience with telephony systems and ticketing tools Great communication and customer service skills Full Australian work rights Bonus Points For: MSP experience IT certifications Cloud, virtualisation, or remote desktop knowledge If you're in interested, click the apply button below!