About Us Xin Sports Pty Ltd (trading as Stadium Sports) is an established Australian company with over 20 years of experience in the sporting goods industry. We are committed to delivering high-quality sports products to customers across Australia through our proprietary e-commerce website (https://shop.xinsports.com.au) and major online platforms, including eBay, Amazon, Kogan, MyDeal, and Bunnings Australia. While our current operations are focused on the Australian market, we are actively preparing to expand internationally to meet growing global demand. To support our business growth and enhance operational efficiency, we are currently recruiting a skilled ICT Support and Test Engineer. This role will play a key part in strengthening our technical support and system optimisation capabilities, ensuring seamless platform performance and service delivery across all channels. Key Responsibilities l Deploy, configure, and integrate company-introduced AI tools, ensuring stable operation and regular maintenance, such as threat detection systems, payment troubleshooting tools, auto product listing systems, AI chatbots, inventory sync, and return handling tools. l Implement and maintain IT security measures using AI-driven threat detection tools to prevent data breaches and transaction tampering. l Manage and maintain core ERP modules including order processing, inventory synchronization, logistics tracking, and HR management to ensure data accuracy and system stability. l Support the development and testing of the sports equipment mini-program, including key modules like shopping cart, coupons, and payments to ensure compatibility and user experience. l Maintain internal IT infrastructure, including office network setup, email systems, and device support, providing prompt technical assistance to internal staff. l Provide technical support for e-commerce platforms (e.g. Amazon, eBay), including API integration and chatbot configuration to ensure smooth system connectivity and basic customer inquiry handling. l Deliver IT support and training to staff on key internal systems (e-commerce platform backends, ERP systems, and website management portals), streamlining workflows and improving operational efficiency. l Manage backend system tools, including permission settings, access control, and system diagnostics to ensure secure, compliant, and stable system operations. l Regularly test payment gateways, backend systems, and integrations with e-commerce platforms to identify system issues and performance bottlenecks, and drive optimization. l Develop and update internal IT documentation to standardize knowledge management and operational procedures. Required Skills and Experience l Diploma or higher in IT, Computer Science, or related field. l 5 years of experience in ICT support or QA/testing roles. l Professional experience in maintaining online payment systems and digital platforms. l Proven track record in implementing data encryption, access controls, and cyber security best practices. l Ability to collect, manage, and analyze data effectively. l Have been involved in fault diagnosis, performance optimization, and troubleshooting. Why Work With Us A fast-paced, dynamic team with real growth opportunities Staff discounts on all sports and outdoor gear Flexible working environment