About Us: We are proudly owned by Auto & General Insurance Company. The A&G group is made up of trusted and well-known brands such as iSelect, Compare the Market and Budget Direct. In late 2024, iSelect and Compare the Market formed a new aggregation business within the A&G group that continues to support millions of Australians to compare and buy their personal finance, and household products such as insurance, energy, and loans. The Opportunity: Are you ready to elevate your career to the next level? We're seeking a enthusiastic IT Operations Engineer to join our dedicated team. In this role, you'll be the first point of contact for our users, ensuring smooth day-to-day IT operations. Provide Level 1 technical support for end-user service desk requests, ensuring timely resolution within SLA requirements. Manage and configure user accounts, ensuring appropriate access rights and permissions. Monitor and manage Service Desk ticketing queue, escalating complex issues to senior IT staff with detailed documentation. Assist with setup, configuration, and maintenance of IT hardware, including computers, printers, and mobile devices. Administer Office 365, Active Directory, and other environments, ensuring proper functionality and user access. Collaborate with teams to share knowledge, improve IT operations, and support AV conferencing systems like MS Teams and Zoom. Benefits: At Compare the Market and iSelect we offer a dynamic and collaborative work environment where your talents will be recognised and rewarded. You’ll have the opportunity to make a meaningful impact and contribute to our continued success, we also provide: Vibrant and social community who have annual celebrations, family fun days and regular events. Enjoy flexible work arrangements, including the option of one day working from home each week or a 9-day fortnight. Enjoy additional leave days - ‘ME’ leave and ‘Volunteer Day’ leave. Employee discounts on Car, Home, Travel insurance. Income protection insurance provided to support you in the event of non-work-related illness or injury. About you: 3 year of experience in IT support/help desk, both remotely and on-site. Strong troubleshooting skills in Windows OS, Microsoft 365, Active Directory, and basic networking. Proficient in Microsoft 365 Suite (Outlook, Excel, Word) and remote desktop tools. Experience with AV conferencing systems like MS Teams and Zoom. Familiar with Azure, Intune, and IT security best practices. IT certifications (CompTIA A, Microsoft Fundamentals, ITIL V4 Foundation) and excellent customer service skills/ Want to know more? apply now! At Compare the Market and iSelect and we’re proud to be an Equal Opportunity Employer and we embrace diversity. This role is available to candidates with unlimited Australian working rights only. Sponsorship is not available. Compare the Market is committed to protecting your privacy. All applications and personal information are kept confidential and securely stored in line with Australian privacy laws, used only for recruitment purposes, and not shared with third parties outside the Auto & General Holdings Group without your consent.