PERSOLKELLY has partnered with a global industry leader, in Newcastle to support their continued expansion. We are looking for a Customer Service & Sales Support Specialist who is passionate about providing outstanding customer solutions and ensuring seamless operational support. About the Role Reporting to the Sales Operations Team Leader, you will be the primary contact for both internal and external customers. You will handle inquiries, manage customer orders, and provide technical support, ensuring all interactions are professional, timely, and solution-focused. You will also play a key role in onboarding new prospects and supporting the sales team. Daily responsibilities will include: Respond to customer inquiries via multiple channels such as Esker, Web Shop, Mobile App, Telephone, Email, EDI, providing accurate information and resolving issues effectively. Assist the Sales Team in building and maintaining strong customer relationships by proactively engaging with customers, understanding their needs, and addressing their concerns. Liaise with transport providers to track shipments, handle missing freight cases, and manage damage-in-transit claims. Collaborate with the Operations & Credit Team to resolve payment issues, ensuring seamless delivery of products. Maintain compliance with safety, quality, and environmental management systems. Ensure adherence to Chain of Responsibility (CoR) obligations regarding transport compliance and safety. About You: * Proven experience in a customer service role, within a blue collar or transport culture * Strong proficiency in Microsoft Office Suite. SAP is ideal, not required. * Outstanding problem-solving skills and customer service abilities * Strong attention to detail and a results-driven mindset. * Flexible to work a rotating roster between 8am to 6pm, 5 days. Why Apply? This is a rare opportunity to be part of a globally recognized company that values customer excellence, innovation, and collaboration. You will work in a supportive team environment that encourages work life balance with ample opportunities for professional growth. Alongside a competitive rate, you will have access to ongoing training, career development opportunities, and a role where your contributions truly make an impact. Ready to take the next step? For a confidential conversation, contact Tamara or Mali at 02 8842 2000 or click APPLY NOW to join this exciting business! *Only citizens with full time work rights can apply for this contract role. Who are we At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. So it's over to you. If you would like to join our team, please APPLY now. To learn more about working with PERSOLKELLY, we encourage you to visit our website. Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights. Consultant [email protected] Reference number: 210318031 Profession:Call Centre & Customer ServiceCustomer Service Company: Programmed Skilled Workforce Date posted: 20th May, 2025