What’s in it for you? Looking to kickstart or elevate your tech career in a fast-growing company with real purpose? This is your chance to make an impact in the care sector through smart, meaningful software. You’ll be part of a tight-knit, supportive team that values innovation, growth, and customer success. If you’re driven, curious, and eager to learn, we’ll back your growth all the way — whether that’s into senior support, team leadership, or even software development. You’ll have a direct role in improving outcomes for NDIS providers, all while working in a collaborative, flexible environment. What you’ll be doing: Provide first and second-level technical support to users through the internal ticketing system Troubleshoot software issues for both internal staff and external clients Collaborate with the development team to escalate bugs and feature requests Maintain and improve support documentation and user onboarding processes Monitor internal system performance and flag issues early, running tests regularly Work across teams to assist in product rollouts, updates, and continuous improvements Be a key part of the support team, helping shape service delivery through growth Experience required: 3 years in an application support role, ideally working for a SaaS, ERP or CRM company Strong communication and problem-solving skills Customer-first mindset with a positive, proactive approach Comfortable with Windows environments and Office tools (Excel, Word, etc.) Able to work independently and collaboratively in a fast-paced environment About the company: You will work for an innovative, purpose-led tech company based in Charlestown, NSW. They support NDIS Plan Managers in meeting compliance and quality standards through smart, integrated software. Their solutions help providers deliver better care by streamlining governance, risk management, and incident reporting. They’re growing fast, and they’re just getting started. Join a company where your work truly matters and where your future is yours to shape. Benefits: Work with a mission-driven company making a real impact in the care industry Career progression into leadership or a software development role Close-knit, supportive team culture that values your growth On-site role in a collaborative office setting Be part of a company where your ideas and initiative are truly valued What’s next? This role is being recruited by NewyTechPeople. All applicants will receive a response. The easiest way to register your interest is to apply using the link. If you’d like to have a chat before applying, please contact Kyle Chapman at [email protected] Please note : Applications close Friday 30th May 2025.