Are you ready to be the vital link between clients and their dream home? We're seeking a driven and detail-oriented Administration Officer to join a dynamic residential construction team, playing a pivotal role in the customer journey from contract signing through to handover. This is more than just admin - it's about guiding clients through one of the biggest milestones in their lives. You'll be part of a supportive, fast-paced environment where communication, precision, and organisation make all the difference. If you're passionate about administration and servicing customers & thrive in a process-driven role, we want to hear from you. What's on Offer: A close-knit, supportive team culture 4 days in the office and 1 day working from home with flexible start and finish times Opportunities to develop your career in the residential construction industry A role where your organisational skills and customer service flair will truly shine What You'll Be Doing: Manage and maintain client files throughout the entire build process Provide consistent, clear communication and updates to clients via phone and email Liaise with internal teams, councils, certifiers, and suppliers to ensure smooth project delivery Prepare and issue key documentation including quotes, variations, plans, and HIA contracts Coordinate handovers and assist with obtaining final certificates Keep project databases accurate and up to date using workflow systems About You: Minimum 2 years of experience in a customer service or administration role Strong attention to detail and time management skills Confident communicator, both written and verbal Collaborative team player who thrives in a fast-paced, deadline-driven environment Knowledge of residential construction or the Framework system is a bonus, but not essential Ready to take the next step in your career? Apply now and help deliver an exceptional experience to every client, every time. Reach out to Mary on 0412 107 751 for a confidential discussion or apply today!