Job description About the Role: We are looking for a dedicated IT support engineer to join our team in Cairns. The successful candidate will provide technical support assisting in the setup, maintenance, and troubleshooting of digital and AV equipment. This is a fantastic opportunity for someone who is passionate about technology and customer service. Key Responsibilities: Provide technical support and troubleshooting for desktop, AV and digital systems. Set up, configure, and operate desktop AV equipment for meetings, presentations, and events. Assist in the installation of new AV equipment and digital systems. Collaborate with IT teams to ensure seamless integration of AV systems with other digital technologies. Respond to and resolve user issues in a timely and professional manner. Maintain accurate documentation of system configurations, support tickets, and troubleshooting activities. Ensure AV systems are working optimally for business operations and client events. Key Requirements: Proven experience IT technical support role. Strong understanding of AV equipment and technologies, including video conferencing systems, projectors, and audio systems is preferred Ability to troubleshoot and resolve technical issues efficiently. Familiarity with IT systems, networks, and digital tools. Strong communication and customer service skills. Ability to work independently and as part of a team. A proactive approach to problem-solving and maintaining high service standards. Previous experience working in a corporate or educational environment is an advantage. Valid driver's license may be required for on-site support. Must be willing to work from 12 PM to 8 PM Benefits: Supportive and diverse workplace culture Professional Team Environment Opportunities for career development Job Reference 269050 To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Savita Shankar on 02 9464 5530 or email: [email protected] and quote the above job reference number. Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.