Introduction About CLV At Campus Living Villages (CLV), we’re all about creating thriving, supportive communities for students living on campus. With more than 28,000 beds owned, managed, or under development across Australia, the United States, and the United Kingdom, we’re proud to be a global leader in purpose-built student accommodation. Our commitment goes beyond buildings, we’re here to shape unforgettable student experiences. At the heart of CLV is a vibrant workplace culture built on our core values: Care, Accountability, Integrity, and Teamwork . These values guide how we work together, support one another, and create spaces where both residents and team members can flourish. Description Village Administrator – Student Accommodation Are you organised, people-savvy, and love keeping things running smoothly behind the scenes? As our Village Administrator , you’ll play a key role in making sure everything behind the scenes of our on-campus community operates like clockwork while helping students feel right at home from day one. In this role, you'll be at the heart of our operations supporting everything from student bookings and room allocations to contract changes and move-ins. You’ll be the go-to person for ensuring our accommodation and reservation systems are running efficiently, helping secure both new and returning residents, and working closely with our head office sales team on everything from room swaps to cancellations. You’ll also be a helpful point of contact for resident enquiries and play an important part in managing debt recovery, staying on top of processes to make sure students get the support they need while helping us keep the Village ticking along. Some of the key areas you’ll work across: Occupancy – Helping students find their perfect room and ensuring our Village is full of life. Operations – Supporting the day-to-day flow of Village life and making sure no detail is missed. Compliance – Keeping things by the book and making sure we meet policies and standards. Administration – From room changes to contract updates, you’ll help keep everything on track. It’s a dynamic, people-centered role where no two days are the same and you’ll be part of a passionate team making a real difference in students’ lives. Skills And Experiences Technical Skills Genuine enthusiasm for student life and the Village community, with a strong ability to relate to and support young adults. A passion for driving business success, with demonstrated experience meeting or exceeding sales or occupancy targets. Solid understanding of business principles, with commercial acumen and the ability to analyse data, identify trends, and respond to market opportunities and risks. High emotional intelligence and the interpersonal skills needed to manage sensitive situations, including resident-to-resident conflict. Excellent verbal communication skills that help build strong, positive relationships with residents, staff, and stakeholders. Strong organisational and planning skills, with the ability to manage competing priorities and meet deadlines without compromising attention to detail or customer service. Well-developed written communication skills, with experience preparing formal correspondence, reports, and other business documents. Confident using a range of systems and software, including the Microsoft Office suite, database systems (ideally StarRez), and web content management tools. Personal Skills A relationship-builder who connects well with people at all levels, from students to university staff to head office teams. Passionate about achieving goals, exceeding expectations, and delivering exceptional experiences for students and stakeholders alike. A strong understanding of student life, with insight into the challenges students face and a desire to support their journey. Committed to providing a high standard of customer service and always putting the resident experience first. A team player who contributes meaningfully to group goals and brings a positive, solution-focused approach to the workplace. Takes initiative to resolve issues, manage complaints, and identify the best outcomes for residents and the Village. Trustworthy, confident, and professional, with the ability to manage confidential information discreetly. Demonstrates high ethical standards and a strong sense of integrity in all aspects of work. A clear understanding of, and commitment to, workplace safety, privacy legislation, and other relevant compliance requirements. Experience A minimum of 3 years’ experience in student accommodation, higher education, serviced apartments, or hotel environments, with a strong customer service focus. Previous experience in reservations, occupancy, or revenue management, with a proven ability to meet occupancy targets and maximise yield. Operational administration experience in a fast-paced, customer-driven environment is essential. Qualifications Relevant background checks, including a valid National Police Check. A current Australian driver’s licence. A Diploma in Business Administration (or similar) is highly regarded but we also value proven, hands-on experience in customer-focused roles.