Permanent full-time position Conveniently located in our new Southport clinic Access to a range of learning opportunities and employee well-being benefits! Monash IVF Group are leading the future of reproductive care At Monash IVF Group we’re trying to change the way society thinks and acts in relation to their fertility. We’re removing stigmas, empowering people to make better decisions and to take action earlier. Ultimately, we are trying to improve everyone’s chance of having a family. The reality is, we know starting a family isn’t always easy. It can take real bravery by our patients, and a lot of empathy and support from our Monash IVF Team. That’s why it’s so important that the people we select to join our team are genuinely compassionate and caring and truly want to make a difference. If this sounds like you, read on. Why work with us? At Monash IVF, 80% of our people agree that it is truly ‘a great place to work’. We are more than just a workplace—we are a passionate and innovative community dedicated to empowering individuals and making a real difference in the world of fertility. Our state-of-the-art facilities in Southport, located just 500m from Southport station and 300m from Carey Carpark, provide an inspiring environment where cutting-edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Monash IVF Group values each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits: Your professional growth truly matters to us—we’re dedicated to supporting you with meaningful development opportunities, guidance, and a commitment to your success. You will have access to participate in an Annual Mentor Program, as well as a Learning & Development Framework that supports your professional goals. We deeply care about our employees’ physical and mental well-being, as well as work-life balance, fostering a supportive environment where you feel valued, heard, and empowered to thrive both personally and professionally. Enjoy access to CU Health Employee Assistance program and Fitness Passport gym membership! As part of our commitment to you, we offer 12 weeks paid parental leave and exclusive discounts on MIVFG fertility and ultrasound services, providing you with the support you need during life's important moments. As a Nationally Accredited RTO, M Group Reproductive Healthcare Institute, you will be empowered with the skills and nationally recognized qualifications to unlock new opportunities and reach your full potential. A role with unique responsibilities Patient Services Coordinators play a vital role at Monash IVF and the Centre of Reproductive Medicine & Surgery, often being the first point of contact for patients engaging with our clinic. Reporting to the Patient Services Team Leader, this position is responsible for providing high-quality administrative and reception support, along with exceptional customer service, to patients attending one of Queensland's busiest fertility specialist private practices, located in our brand-new, state-of-the-art Gold Coast clinic The position will require some flexibility with variable hours (between the hours of 5.30am and 5.30pm) and Saturday shifts as required. Under guidance from your Team Leader, your responsibilities include: Triage incoming calls and emails Managing patient bookings and monitoring clinic appointments Accurate data entry into the patient management system Providing general administrative support to the team Delivering exceptional caring service to all patients Medical billing and receipting Providing practice management support to our Doctors as required Are you the ideal candidate for us? The ideal candidate will see their role as vital to the success of the organization. Understanding there are ups and down in reproductive health, our receptionist will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following: Knowledge of medical terminology Previous experience in a busy medical practice preferably with Genie experience Previous experience with Medicare, medical billing and receipting Excellent telephone manner Exceptional computer and IT skills, Microsoft Office Suite essential Strong attention to detail Ability to work cohesively within a multi-disciplinary team Superior time management skills with proven ability to multitask A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. If you’re ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: 19th June, 2025 (unless filled prior) Brit Prasad Human Resources Business Partner [email protected]