Welcome to Funlab – the world’s premier creator of competitive socialising experiences and the first B Corp-certified company in our industry. That means we’re serious about using fun for good - creating epic experiences while making a positive impact on our people, our communities, and the planet. With eight fun-inducing brands, 50 venues across Australia, Aotearoa (New Zealand), and North America, and over 2,000 incredible Motherfunners, we’ve been crafting joy, banter, and unforgettable moments since 2001. Every day at Funlab is different (just like our Motherfunners), and we love it that way. We’re all about creating a kind, safe, and inclusive workplace where you can be yourself, grow, and have a blast while doing it. No matter where you’ve been – or where your journey with Funlab takes you – the opportunity to learn, develop, and amplify your skills is always within reach. Now, we’re on the lookout for a Sales & Events Coordinator to join the team at Funlab in Abbotsford - someone who’s passionate about people, driven by fun, and ready to create unforgettable experiences. Why Work with Us? Advance your career with a powerhouse in the entertainment industry Personalised development tailored to you, plus the chance to learn from some of the best in the biz A people-first culture that prioritises upskilling, growth, and setting our Motherfunners (aka our amazing team) up for success Not your average office. Monthly lunches, unlimited coffee, dog-friendly environment, monthly massages and the freedom to express your style – no stiff dress codes here! Extra time off! Enjoy three additional paid leave days just for you Wellbeing matters. We offer mental health support, EAP services, Mental Health First Aid training, a dedicated DEI committee, and plenty of sub-committees Play on us! Enjoy free activities for yourself across ALL Funlab brands—because work should come with perks! And most importantly…because we’re just that AWESOME! What You'll Do Connect with guests via phone, email, chat, and online inquiries to promote and book unforgettable events Proactively follow up leads and convert inquiries into confirmed bookings through persuasive, guest-focused selling Customise event solutions for a variety of functions – from kids’ parties to team-building days and corporate celebrations Coordinate all event logistics with our venues, ensuring everything runs smoothly from booking to execution Build lasting guest relationships that drive repeat business and 5-star experiences Own your sales performance with a strong focus on hitting revenue targets, conversion rates, and daily KPIs Jump on guest issues quickly and professionally to keep every event on track and stress-free What You've Got A minimum of 1 year of sales experience, preferably in a call centre environment Proficiency in sales techniques such as upselling, cross-selling, and strong closing ability Active listening skills to understand customer inquiries and provide tailored solutions Demonstrated empathy and patience when addressing guest concerns Strong problem-solving skills to address unique customer issues promptly Adaptability and creativity in a fast-paced sales environment Focus on achieving and exceeding revenue targets consistently Proactive, ability to work autonomously, with a sense of urgency and a positive can-do attitude Excellent written and verbal communication skills Well organised planner who works well under timeline pressures Proven ability to build and manage relationships with different stakeholders A burning desire to show what you've got and what heights you can take the business! Keen? If you're curious to explore, energetic about guests, and heart-working for our fun-loving communities, Funlab is the place for you – and you’re the Motherfunner for us!