Benefits Flexible working environment – One WFH day per week Onsite parking at the head office Offices located in Belrose, 2085 About the Company This organisation is a globally recognised leader in the aesthetics and skincare industry. With a strong presence across more than 70 countries, the business is known for its innovation, advanced product solutions, and commitment to quality. Headquartered in Belrose, Sydney, 2085, it operates at the intersection of manufacturing, e-commerce, and international distribution, and is respected for its excellence in delivering transformative outcomes for both professionals and consumers. About the Opportunity A newly defined Sales Administration Lead role has been created to enhance oversight and coordination across the customer order lifecycle. Reporting to the Supply Chain Manager, this role provides a critical link between commercial operations, fulfilment teams, and customers. You’ll guide the administration function, supervise a remote team member, and play a key role in resolving operational issues to ensure smooth delivery and high customer satisfaction. What you'll be doing Manage end-to-end customer order processing from online, wholesale, and B2B sales channels. Oversee global shipment documentation including customs clearance, commercial invoices, and country-specific requirements. Liaise with internal teams (inventory, warehouse, finance, sales) to resolve order changes, stock issues, and payment matters. Coordinate manual adjustments to orders including pricing updates, product substitutions, and promotional offers. Maintain and update customer data in CRM and ERP systems. Support monthly reporting activities, including preparing executive updates on open orders. Supervise and support a Sales Administration Officer based offshore, ensuring consistent delivery and compliance with procedures. Act as a communication bridge across the supply chain and commercial functions to ensure accuracy and timeliness in order fulfilment. What you'll need Previous experience in administration, customer service or supply chain coordination, ideally in a product-based or distribution-heavy business Strong attention to detail and proven ability to manage multiple orders and stakeholder needs simultaneously Excellent interpersonal and communication skills, with the confidence to resolve issues, clarify expectations, and follow through on commitments Experience using CRM, ERP or inventory systems Strong organisational skills, along with the ability to supervise or mentor a junior or offshore staff member A composed and solutions-focused approach when working with demanding clients or high-pressure scenarios, with a calm and professional tone at all times Culture The business prides itself on a culture that values accountability, clear communication, and operational excellence. You’ll be part of a high-performing and collaborative environment where proactive problem-solving, cross-functional teamwork, and continuous improvement are not only encouraged but expected. Employees are trusted to take ownership of their responsibilities, and contributions are recognised and valued. How to Apply Your application will be reviewed by Francesca Strange, Specialist Manager. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.