OUR PURPOSE IS ‘TO PROTECT’ WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE Administration/Customer Support Officer Permanent full-time role available (7.25 hr days) Office based role in Speers Point with onsite parking available About the role: In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit, specifically the Order 43 External Doctor Network team. You will have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries related to medicals. You will have excellent customer service skills working with both our customers and the external doctor network. Your typical day will include: Manage incoming calls via a call queue Address any incoming emails Administer and coordinate the processing of Order 43 medical assessments completed by our External Doctor Network Maintaining accurate information and file management Provide general administrative support About you: Your education, experience and skills include: HSC or TAFE equivalent Cert III in Business Administration (desirable) Previous administration experience in a medical practice or scheduling and appointment allocation (desirable) Dedicated team player with a focus on customer service excellence Competent in the use of Microsoft Office, particularly Word and Excel Friendly and professional outlook combined with a strong work ethic Discretion and the ability to keep information confidential Ability to organise and prioritise workload Strong attention to detail and excellent communication skills Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference What we offer: Friendly and supportive team culture Permanent, full-time role in our Speers Point office 7.25-hour days, Monday to Friday Base salary of $63,217.32 5 weeks annual leave plus 20% leave loading 18 days personal leave & 3 days family and emergency leave Additional company holidays at Easter and Christmas Access to onsite gym and onsite parking Professional Development days Reward and Recognition program Access to retailer discounts via Smart Spending App Access to Employee Assistance Program and novated leasing