Call Centre & Customer Service Customer Service Sydney Part-time 19/5/2025 Permanent Part-time 24 hours per week $34-$36 per hour Based in Dee Why Our client is Australia's leading supplier of high-quality medical equipment, proudly Australian-owned and operated. With over 20 years of industry experience, they are trusted by healthcare providers across all states and territories. Their comprehensive product range is supported by a dedicated customer service and sales support team, ensuring reliable delivery, expert advice, and exceptional after-sales care. They have an opening for a Customer Service & Sales Support Officer which plays a critical role in delivering outstanding service and efficient sales operations for our client's product sales, rental, and equipment servicing divisions. This position is responsible for creating positive customer experiences by managing sales and service enquiries, processing orders, resolving issues, and supporting the sales team in growing and retaining our customer base. Key Responsibilities Respond promptly, professionally, and accurately to customer enquiries via phone and email. Manage incoming enquiries through central systems and coordinate with relevant internal departments for resolution or follow-up. Accurately input and process customer orders, quotes, and payments. Coordinate with operations and warehouse teams to ensure timely and accurate delivery of products and services. Monitor order status and communicate updates to customers as needed. Address and resolve customer complaints, service issues, and warranty claims in a professional and empathetic manner. Liaise with technical and service teams to ensure timely resolution and customer satisfaction. Maintain clear documentation of issues and solutions provided. Assist the sales team in managing and growing existing customer accounts. Support sales initiatives by preparing quotes, tracking follow-ups, and maintaining customer records. Work collaboratively with sales managers to identify opportunities for customer retention and market expansion. Skills & Qualifications Proven experience in a customer service, sales support, or order processing role (preferably in the medical, technical, or equipment rental sectors). Strong communication skills—verbal and written—with a customer-first approach. High attention to detail and excellent organizational skills. Proficient in CRM, order management systems, and Microsoft Office Suite. Ability to work collaboratively with cross-functional teams. Empathy, patience, and a proactive problem-solving attitude. Success in This Role Looks Like: Prompt and accurate handling of enquiries and orders. High levels of customer satisfaction and retention. Seamless coordination between sales, operations, and warehouse teams. Proactive support in driving sales and business growth. This is a permanent part-time position, offering a diverse range of sales support and customer service responsibilities. It’s a great opportunity to join a growing team in a dynamic and supportive environment. APPLY NOW by sending through your up to date Resume together with covering letter to [email protected] or for a confidential chat call Julie on 02 8416 4181.