Why Join Us? We believe in taking care of our people. Here’s how we support our employees: 5 Weeks of Annual Leave – Enjoy a generous work-life balance with five weeks of paid time off each year. Salary Packaging – Maximize your take-home pay with salary packaging options, including up to $15,900 and $2,650 for meals and entertainment. Fitness Passport & Discounts – Access a variety of fitness centers, discounted insurance, and exclusive offers through Perkbox to help you live your healthiest and happiest life. 13 Days of Paid Sick Leave – We understand the importance of your health, offering 13 days of paid sick leave each year. 14 Weeks of Paid Maternity Leave – After 12 months of service, you’ll enjoy 14 weeks of paid maternity leave to support your growing family. About the opportunity: We are building a new approach to our Sales function and this includes the Sales Administrator which is a brand-new role to work in partnership with the Sales Development Manager to build up and support our new Sales team. You will be the key person working alongside the Sales Development Manager, to ensure that our campaigns, expos, and promotions are organised, well-presented and consistent in approach across regions and services. The Sales Administrator will also be a primary point of interaction with business, managing general and urgent customer inquiries, ensuring timely reporting and analysis to allow us to track progress and meet our KPIs. This is your hands-on opportunity to help us shape an effective, results-driven team as we grow our services across NSW and Queensland. Role Requirements: I am a strong self-starter and a natural organiser. I have deep knowledge of the disability sector, the NDIS, and disability housing. I communicate with clarity and confidence, both verbally and in writing. I excel in data analysis and reporting, turning information into insight. I work independently with initiative, and I thrive in collaborative team environments. I bring strong attention to detail and effectively manage multiple tasks to support team members across various regions and services. I have a solid understanding of Salesforce and similar CRM systems, and I use them effectively to drive results. Typical duties might include: Coordinating allocation of enquiries/leads → Ensures timely follow-up, improved lead conversion, and efficient use of team resources. Acting as the first point of contact for enquiries → Delivers a positive first impression, increases customer satisfaction, and ensures urgent matters are promptly addressed. Organising and collating reporting → Enables data-driven decisions, tracks performance, and identifies opportunities for growth or improvement. Coordinating major expos and events → Increases brand visibility, builds strategic relationships, and generates qualified leads. Organising sales email campaigns → Drives inbound enquiries, nurtures leads, and boosts customer acquisition through targeted communication. Organising and providing sales collateral → Supports consistent messaging, equips the sales team, and enhances professionalism in customer interactions. Maintaining service matrix and NDIS funding information → Ensures accurate service delivery, builds trust with customers, and maintains compliance with NDIS rules. Organising housing sales campaigns → Increases housing occupancy, supports revenue targets, and matches services to participant needs. Coordinating development of referrer lists → Strengthens referral networks, enhances pipeline quality, and broadens market reach. Supporting sales team meetings → Improves alignment, tracks progress on goals, and fosters accountability and collaboration. Participating in WH&S procedures → Contributes to a safe and compliant workplace, reducing incidents and supporting staff wellbeing. Being culturally responsive → Ensures inclusive service delivery and builds trust with diverse communities. Working within legislative frameworks → Maintains legal compliance, protects customer rights, and supports ethical service delivery. Adhering to policies and values → Promotes a positive organizational culture and ensures integrity in all actions. Essential Qualification and Experience: I effectively manage complex and competing tasks across multiple service areas, delivering results on time and with precision. I track and report sales and customer data to generate insights that drive growth and enhance customer relationships. I confidently sell complex services by understanding client needs and offering tailored, value-driven solutions that convert. About Northcott: Northcott is a not-for-profit disability service provider that works with customers to realise their potential. As one of Australia’s largest not-for-profit disability service organisations, we provide services from metropolitan and regional locations throughout NSW, QLD, and the ACT. We have more than 90 years of experience and expertise in the disability service industry. A registered NDIS provider, we employ approximately 2,600 staff and provide empowering, personalised services to over 13,500 people with disability, their families and carers each year. Our Values: Our values have always been a significant part of our service to customers and they have helped shape Northcott into the wonderful organisation it is today. We are Innovative because we develop new ideas and solutions with creativity in anticipation of changing needs. We are Respectful because we believe that everyone’s voice is unique and that they have the right to be heard. We are Brave because we have the courage to stand up for people with all abilities even in the face of adversity. Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application. Position Description