Client Service Officer – Government | $42/hr Super | Newcastle Newcastle West, NSW – Onsite Only 6-Month Contract | $42/hr Super (Full-Time) ️ Start Date: 11 June 2025 About the Role A well-regarded government organisation is seeking a motivated and customer-focused Client Service Officer to join their Estate and Trust Services team. This is a full-time, 6-month contract based onsite in Newcastle West (no hybrid work available). As a Client Service Officer, you will manage a caseload of around 50 active matters , providing timely and professional administration services while delivering exceptional customer experiences. Key Responsibilities Manage Estate or Trust administration caseloads efficiently Liaise with clients, beneficiaries, and internal stakeholders Deliver empathetic and solution-oriented customer service Maintain accurate case documentation and records Collaborate within a supportive and driven team environment What We’re Looking For Excellent communication and customer service skills Strong interpersonal skills and empathy in client-facing roles Ability to manage competing priorities and deadlines A background in legal, financial services, or case management is highly desirable Strong problem-solving and analytical thinking skills Benefits ✅ Immediate start – 11 June 2025 ✅ Competitive hourly rate – $42 Super ✅ Meaningful work in a government organisation ✅ Monday to Friday – 9 am to 5 pm (with 1-hour lunch) ✅ Convenient Newcastle West location