Join a close-knit team, AU Medtech company at the forefront of innovation Involvement in end-to-end customised sales and customer service of voice loss Take on diverse responsibilities and build a career in a start-up environment About Laronix Laronix is a pioneering Australian medical technology company dedicated to developing smart voice solutions for individuals experiencing voice loss. Using advanced technology, Laronix enables patients to speak, sing, and laugh again with a natural-sounding voice. Their mission is to empower individuals with voice loss by providing innovative solutions that restore their ability to communicate with confidence. The Opportunity In this role, you will be a key driver of the company's growth by ensuring the sales team operates efficiently and is fully equipped for success. Acting as the primary liaison between hospitals, clinics, and internal stakeholders, you will facilitate product registrations, vendor credentialing, and order fulfillment and assist in setting up hospital accounts to take advantage of—and enhance patient access to—life-changing voice technology. Responsibilities: Work alongside AU and US sales teams to drive product adoption in hospitals and clinics by completing vendor credentialing processes once clinician endorsement has been secured. Ensure hospitals understand the efficacy and correct use of devices by providing clinical trial information, supporting data, regulatory documentation, and educational materials. Serve as the primary liaison between the internal team and hospital procurement teams (including medical directors) to ensure a smooth product registration and access process, and to address any specific institutional requirements. Research and compile information on hospitals’ reimbursement options; communicate findings to leadership and sales teams, and coordinate the completion of necessary documentation to secure reimbursement for medical devices. Continuously monitor hospital accounts to maintain engagement, identify potential gaps, and address changes in hospital processes with proactive solutions. Work closely with logistics, sales teams, and hospital accounts to ensure timely and accurate order fulfillment. Act as a key facilitator between all stakeholders involved in the sales process, monitoring incoming orders, driving their completion, and ensuring successful delivery to hospital partners. Provide general administrative support to leadership, sales, customer support, and patient success teams. Contribute ideas to improve internal processes and enhance the overall experience for both internal and external stakeholders; help streamline workflows to support future adoption. As this role operates within a dynamic start-up environment across AU and the US, flexibility with availability and a willingness to work outside regular AU business hours are essential. Experience and Skills Required: Bachelor’s degree in Biomedical Engineering or Health/Science related field preferred, AND/OR appropriate experience. 2 years of experience in Customer Service, Sales Support position (highly desirable). Strong communication and the ability to collaborate with various level stakeholders. Proactive and solutions-focused mindset. A keen eye for detail and highly organised. Team-player, with a willingness to go above and beyond to support internal and external stakeholders Culture and Benefits: Competitive salary: Base Super Company-wide performance bonus. Be valued for your contributions in cutting-edge innovation in medical technology. Work with a global team and gain experience in both Australian and US markets. Ongoing training and career development opportunities. A Start-up culture where accountability is of the utmost importance. If the above information appeals to you, please apply and/or email Kelly on [email protected] or call 0450 688 312 to explore how we can support you in advancing your career with a global leader. To Apply, simply click through and submit a copy of your CV, outlining your key achievements and responsibilities. All applications will be treated with the utmost confidentiality. TRESP Recruitment is a highly specialised business, recruiting across Innovative technologies within Healthcare and Medical Devices. Your dedicated consultants are experienced in their space and will provide highly specific information and understanding of the positions they work on. This is one of many opportunities in healthcare sales, support, marketing, and operations we currently have available across Australia and New Zealand. Visit www.tresp.com.au/jobs/ to find out more.