Purpose of the Role: As our new Senior Manager Sales Process & Optimisation, you will oversee the development and execution of enablement initiatives across the sales journey. You will work with a team of Sales Leader and Consultants to achieve sales, compliance and customer satisfaction goals. You will: Provide leadership & decision-making capability to Sales resources involved in any number of projects within the department, division and Company, ensure these are being optimally utilised and appropriate skills are developed Coach and retain a suitably qualified and experienced sales project teams by driving a consistent and persistent approach to people development Contribute to the planning and implementation of contact centre strategies and operations; monitoring system performance with an ongoing improvement strategy to ensure best practise is optimal Maintain & improve contact centre operation by identifying and resolving problems, preparing and completing action plans and analysis, managing system and process improvement and quality assurance programs Accomplish organisation goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments and creating a high-performance culture which embraces change Identify and report potential risks or inadequate controls related to compliance or operational risks while championing a culture of risk & compliance Knowledge and Experience: Excellent people leadership, influential, coaching and development skills Demonstrated understanding of the legislative, regulatory and compliance obligations required to operate in the Financial Services Regulatory (FSR) environment Ability to think strategically in developing client-based business opportunities High level Project Management experience and ability to deliver results to agreed timeframes Experience and knowledge of a robust sales and customer service process Excellent communication skills and able to build strong working relationships and work collaboratively Ability to multi-task & prioritise in a fast paced, high-pressure environment and analytical with excellent problem-solving skills Ability to follow through on promises, and able to identify improvements in practices & processes and make recommendations for change Our Perks: Location – North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities. Kawana - This role is based at our Kawana office. Housed on the sunny coast and close to local retail, restaurants and other amenities, we enjoy views across Kawana Lake and we’re only five minutes from the closest beach. If you love the water and coastal life, this is the perfect place for you. This is an on-site role. Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we’ve got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way. About us: Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.