Full- Time Permanent Multisite - Parramatta and Penrith A key leadership role to help support best-in-class patient experience Monash IVF Group are leading the future of reproductive care Monash IVF is renowned for advancing the delivery of reproductive health services for contemporary lifestyles. As leaders in our field, we provide comprehensive and compassionate care to improve the experience and outcomes for patients. Why work for us? At Monash IVF Group, we are more than just a workplace —we are a passionate and innovative community dedicated to empowering individuals and making a real difference. Our state-of-the-art facilities in Parramatta and Penrith, provide an inspiring environment where cutting-edge technology meets compassionate care. We believe in fostering a culture of continuous growth and development, offering extensive learning and development opportunities to help you advance your career. Monash IVF Group values each and every one of our employees Leading the evolution of care also means caring for our people. We ensure all employees feel included, supported and valued. Being part of the Monash IVF Group gives you access to many benefits, including the following: A Learning & Development Framework that supports your professional development Access to a contemporary Employee Assistance Program for employee wellbeing; physical, mental, social and financial. Internal mental health peer support program Fitness Passport Access Discounts on MIVFG fertility and ultrasound services Paid IVF Leave Paid Parental and Partners Leave A role with unique responsibilities Our Patient Services Team Leaders have a very important role at Monash IVF. You will be the first-person patients meet when they engage with our clinics, and you will play a key role in ensuring our patients receive the best-in-class care by our patient services team. With exceptional service, underpinned by compassion and attention to detail, you will directly enhance the patient experience. Under guidance from the Patient Services Manager, your responsibilities include, but not limited to: providing front desk reception and administration support ensuring the provision of quality administration and clerical support is provided within the business and to our patients in collaboration with the Patient Services Manager and another Patient Services Team Leader, ensuring efficient and effective use of resources across NSW managing, leading, mentoring and developing the patient services staff in Parramatta and Penrith, so they feel empowered to fulfil their roles and their development aspirations are heard and met managing day-to-day operational matters in Parramatta and Penrith ensuring the readiness of the clinics and ensuring clinical supplies are readily available. Are you the ideal candidate for us? The ideal candidate will see their role as vital to the success of the organisation and to the patient services function across our Parramatta and Penrith clinics. Understanding there are ups and down in reproductive health, our receptionist will be sensitive to the needs of patients and will support their wellbeing through timely and considered communication. Ideally you will bring the following: Previous leadership experience managing administrative functions and a team (essential) A track record of working within the medical industry (desirable) Knowledgeable about all administration processes, including medical billing (desirable) High degree of developed emotional intelligence Willingness to be a positive role model, to lead and mentor others Exceptional interpersonal skills Well-developed communication skills including presentation skills Strong attention to detail Exceptional computer and IT skills, Microsoft Office Suite essential Ability to work cohesively within a multi-disciplinary team Superior time management skills with proven ability to multitask Ability to apply the 5E patient experience principles -empathy, entrust, engage, empower, expectation A willingness to embrace the Monash IVF Group principles – Care, Collaborate, Communicate, Commitment, Create. If you’re ready to join the brave leaders of reproductive care, please follow the link below. Closing Date: 16 May 2025 (unless filled earlier) Danielle Benedek HR Business Partner NSW 0412 548 734 All personal information received by us from you or about you will be stored, used and disclosed by us in accordance with our Privacy of Your Information Policy.