We're looking for a customer service super star who’s ready to expand into digital Work directly with weird and wonderful collection items from the National Library of Australia Connect with teams across all areas of the Library – learn the in’s and out of how a major Collecting Institution operates As a world leading library, the National Library of Australia offers an innovative and collaborative workplace where exceptional team players and technical specialists can flourish. As part of the Library’s team, you will help support organisational reform, working collaboratively with your team to shape the Library’s future. The Library is seeking to fill a ongoing Senior Administrator, Digitisation on Demand APS 4 role in the Trove Community Services Section of the Collaboration Branch. Working closely with the Library Imaging Team, the Senior Administrator oversees online customer requests for digitisation from the Copies Direct service. Additionally, the Senior Administrator will process interlibrary loan requests for Trove Partner institutions. We are looking for someone skilled at triaging high volumes of work; determining what is and is not urgent and allocating to others as needed. Our ideal candidate will be familiar with a variety of digital media formats, and experience with document management or document delivery systems will be viewed favourably. To succeed in this role you will have: Demonstrated excellent written communication Strong customer service experience We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQA people, people from culturally and linguistically diverse backgrounds and mature age people. Candidate Pack Opens in new window Role Statement Opens in new window