ABOUT THE ROLE ASM Global teams across the world are innate problem solvers and people who thrive on the excitement of developing events that create opportunity and connection. We are meticulous planners, innovative thinkers, relationship specialists and acutely experienced business leaders who love what they do. At ASM Global, we love events, it's what we do. It's a part of our DNA and what drives us. This role facilitates the delivery of IT support and services across the ASM Global (APAC) team. You will be expected to provide IT Support and technical assistance to Head Office users Configure devices such as phones, tablets, laptops etc Educate users on M365 Office and licensed software Configure and manage M365 services (Admin Centre, Entra, Intune, Exchange Online, Teams, SharePoint, Azure AD) Oversee corporate networking and Multi-Function Printers Design and manage software-based systems Create and update user and procedural documentation for ICT platforms ABOUT YOU Every day our team is dedicated to ensuring exceptional experiences for every guest across all of our venues. You will have a shared values and people-centric mind set and genuinely want to make a difference. That's what makes you stand out from the crowd and why we want to meet with you. You will be Proactive with a service-first mindset for internal stakeholders. Professional and confidential, embracing ASM Global's culture. Autonomous and collaborative in your work. Skilled in prioritizing tasks and managing the Help Desk. Decisive with solid decision-making abilities. A team player ensuring smooth operations. Highly organised and detail oriented. Comfortable working under tight deadlines. Independent yet receptive to direction. Adaptable and flexible with working hours. Well-presented and groomed. Excellent in communication and culturally responsive. Committed to diversity, inclusion, and ethical practices. Microsoft 365 Training or Accreditation is highly valued as is Extensive experience in managing a M365 environment. Strong knowledge of M365 Apps and their uses. 1-3 years in a helpdesk or IT support role. Hands-on experience with hardware and software troubleshooting. Familiarity with network configurations and system installations. ABOUT THE COMPANY ASM Global is the world's leading producer of entertainment experiences. It is the global leader in venue and event strategy and management - delivering locally tailored solutions and cutting-edge technologies to maximise the guest experience. The company's elite venue network spans five continents, with a portfolio of more than 400 of the world's most prestigious arenas, stadiums, performing arts venues, and convention and exhibition centres, including Exhibition World Bahrain; Moscone Center San Francisco; ICC Sydney Australia; Olympia London; Coca-Cola Arena, Dubai, RAC Arena, Perth, Australia; Cairns Convention Centre, Cairns, Australia and Brisbane Convention and Exhibition Centre, Brisbane, Australia. ASM Global has always had a bold vision to be a true employer of choice, great place to work and a company that provides long term careers and development opportunities. Follow us on Facebook, Instagram, LinkedIn and X. asmglobal.com