Hi, we’re PEXA! We know you’ll Google us before applying, so let’s keep this brief. PEXA revolutionised the way that property is settled in Australia, turning a paper-based process into a digital one. Our solution is a world-first, with over 500 people across Australia and an expanding international team, we’re helping 20,000 families into their homes each week. We’re passionate about solving problems for our customers – always striving to set the standard for how property is bought and sold. Being awarded as one of the best places to work in Australia is a recognition of our culture and commitment to innovation, customers and our community. We’re growing fast, that is where you come in. We believe our success in Australia is worth sharing and that our proven technology will advance how the UK buys and sells homes. Establishing ourselves within the UK in late 2020, we are committed to collaborating with lawyers, conveyancers, lenders, government and the property industry, to set the new standard for both remortgages and buying and selling property. Why become a PEXArian? Great question! Being a PEXArian is so much more than just a job. We’re a passionate, motivated and unashamedly enthusiastic bunch at PEXA – we love what we do and we’re proud to admit it! Creating brilliant experiences for our members and their clients wouldn’t be possible without ensuring we deliver an exceptional employee experience. Here’s a snapshot of what your life at PEXA could look like: Your growth: We encourage you to hit your personal and professional learning and development goals with our tailored programs and tools. Your wellness: We care about your holistic wellbeing Your work/life blend: We know that work is just one aspect of your life – we want to help you create your ideal work/life blend, rather than squeezing in life around work. As the face of PEXA to our customers (Lenders & Law Firms), you are cheerful, positive, proactive, flexible, take pride in managing all interactions and seeing queries through from start to finish, to delight and amaze our customer’s experience! You will start by using specifically designed training materials to learn and understand the PEXA Platform which is used daily by our customers. This is the subject of most enquiries you will be dealing with. You will also need to learn how to use our Service Platform (Salesforce), which is used to manage customer enquiries and incidents. This will be the primary platform you work on daily. Once competent on the above, you will further expand your capabilities and knowledge to complete a diverse range of tasks, from setting up a new customer onto the PEXA Platform, to assisting with daily administration tasks or managing User access queries. Answering enquiries or issues within our SLAs is vital, these can come in via email, telephone or digital functions. You will develop exceptional customer relationships and demonstrate being a PEXA Platform expertise they can trust. It is critical to get responses ‘right first time’ and to support this, you need to be a key contributor to the continuous improvement of our processes and creation and maintenance of training and knowledge material, ensuring we are a team who is ‘better together’ to achieve our objective of ‘first-class service’. Applicants applying for this role must have a desire to be continually learning, be self-motivated, prepared to be busy and comfortable working under pressure. Whilst a lot of the time, the job is based from home, you must be prepared, able and willing to travel to locations across the UK at least once a week, and occasionally more as and when required. Whilst a lot of the time, the job is based from home, you must be prepared, able and willing to travel to locations across the UK at least once a week, and occasionally more as and when required.