Who Are we? As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions. At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change. Is this the role for you? An exciting opportunity exists with Ricoh Shared Services team for a Billing Administrator – Dealer Support. The purpose of this role is for you to support the Ricoh Dealer teams throughout the life cycle of Ricoh customer and dealer accounts. This will involve managing all the dealer service aspects of Ricoh’s service business throughout Australia, supporting service management and the sales teams. Your primarily tasks will include handling dealer queries on service matters, reviewing and approving their service invoices for labour, travel and parts consumed, setting up machines for billing on Ricoh’s service database, maintaining machine set up data on the Ricoh service database and answering their service related queries. You will also be liaising with Ricoh’s wholesale sales team, being a conduit between this team and the Ricoh service dealer network. You will be the primarily point of contact for both Ricoh’s wholesale sales team as well as our Dealer network in relation to queries, disputes as per the tasks listed above. The ideal person will be willing to take on a fast-paced specialised role within Ricoh’s Shared Services team whilst having the ability to engage and collaborate with multiple stakeholders whilst maintaining deadlines across our business. To be successful in this role: Key Requirements The suitable candidate will have the following skills and or attributes: Excellent customer service, written and verbal communication skills Data entry skills and above average typing skills Intermediate or above MS Excel Skills High level of accuracy and strong attention to detail Previous billing experience would be preferrable Ability to work independently and to make sound decisions based on facts and or contractual information Ability to analyse problems, interpret and translate various dealer queries into a manageable format A proven ability to work under pressure in a fast-paced environment demonstrating flexibility and professionalism Previous experience in an office administration role would be an advantage *This is a fixed-term contract role for the duration of 6 months. What we give back to you? At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including: Paid Parental Leave Purchased Leave Scheme Participation in our RedE recognition program Free income protection cover Wellness program Novated leasing Employment Type Fixed Term (Fixed Term)