Our organisation The Australian Radiation Protection and Nuclear Safety Agency (ARPANSA) is the Australian Government's primary authority on radiation protection and nuclear safety. Our purpose is to protect the Australian people and the environment from the harmful effects of radiation, through understanding risks, best practice regulation, research, policy, services, partnerships and engaging with the community. Section overview The Radiation Protection Services (RPS) Section is responsible for the provision of a suite of commercial services which protect workers and the public from the harmful effects of radiation. This includes the monitoring and reporting of ionising radiation doses, the radiofrequency calibration of instruments and the testing and endorsement of a range of ultraviolet protective fabrics, films and glasses. The Section maintains accreditation to ensure delivery of high quality and traceable scientific services to the Australian community. Customer management provides specific market position with growth opportunities. What we offer Working at ARPANSA represents a dynamic and exciting opportunity to grow your career and access capability-building professional opportunities. At ARPANSA, our workforce priorities are building sustainable capability to enable achievement of ARPANSA's mission, leading as an employer of choice in all the fields we provide opportunities, and strategically aligning our work to deliver meaningful outcomes for the Australian community. A role at ARPANSA involves: Values and behaviours that underpin a culture characterised by commitment, respect, delivery, inclusion and collegiality. Opportunities to engage with national and international stakeholders, in a context that values leading practice science. The opportunity to pursue your interests while contributing to the Australian community. A commitment to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals and harness a collaborative environment. We actively encourage applications from people with diverse backgrounds. Great working conditions including competitive salaries with 15.4% superannuation, generous leave conditions, flexible work practices, modern amenities, and free parking at both our Yallambie and Miranda sites. The key duties of the position include Primary purpose of the role Under general guidance and direction, you will be responsible for overseeing the dispatch of ARPANSA's Personal Radiation Monitoring Service (PRMS) monitors and ensuring that these are returned in a timely manner. You will provide high level customer service to existing clients and promote the agency's PRMS service to potential clients. You will also undertake responsibility of the stock levels for inventory used within the PRMS area and provide support to other Administrative Support functions as required. Key accountabilities Provide exceptional customer service to ARPANSA's PRMS clients. Respond to all client issues raised or escalate as required where issues are of a sensitive or serious nature. Oversee the efficient and timely distribution of PRMS monitors and their timely return at the conclusion of the monitoring period. Identify and implement improvements to work practices and interactions with clients.