Join a leading global manufacturer in the heart of Western Sydney committed to delivering innovative products. As they continue to expand, they are seeking a dedicated and customer-focused individual to join their friendly and collaborative team. The Company. Our client has evolved into a global leader in identification and safety solutions, serving thousands of customers across various industries, including electronics, manufacturing, construction, education, and healthcare. Their extensive product portfolio encompasses high-performance labels and devices. Key Responsibilities. Ensure positive outcomes in all internal and external interactions. Engage with customers in a polite and professional manner. Effectively manage time and resolve issues promptly. Take responsibility for the outcomes of all interactions. Visitor Management: Screen and sign in visitors appropriately. Working closely with internal teams (sales, warehouse, production, accounts) to ensure smooth operations Answer incoming calls promptly and professionally. Address customer queries over the phone in an appropriate manner Resolve customer issues and identify opportunities for upselling and cross-selling in line with KPIs. Maintain a safe working environment and adhere to all policies and procedures The Candidate. Has experience in customer service, order processing, or sales support Is proactive, organised, and solutions focused Ability to build strong relationships with both internal teams and external clients. Proficient in MS Office, SAP or similar systems are highly regarded Competent in utilising various computer applications and software to enhance productivity and efficiency. Pays close attention to detail, ensuring accuracy and quality in all tasks. Takes initiative to identify issues and implement solutions promptly. Possesses excellent verbal and written communication skills, facilitating clear and effective interactions. Benefits. Part of Global company with strong local presence On-site Parking Enjoy a positive, energetic team environment that values initiative and collaboration Build long-term relationships with customers Career development opportunities