Overview We are seeking a Customer Service Team Leader to join our dynamic team. The ideal candidate will have a strong background in high-volume customer service and the ability to manage applications for new and existing home connections. As a Team Leader, you will be the first point of escalation for customer complaints and will provide support and guidance to call-center operators. Responsibilities Lead and support a team of call-center operators, providing guidance and assistance as needed Manage applications for new and existing home connections, ensuring timely and efficient processing Act as the first point of escalation for customer complaints and work to resolve issues in a timely and satisfactory manner Monitor and analyze team performance metrics, identifying areas for improvement and implementing strategies for enhancement Collaborate with other departments to improve the overall customer experience and streamline processes Foster a positive and inclusive team culture, promoting diversity and equality in the workplace Qualifications Prior experience in a high-volume customer service environment Proven ability to effectively manage and prioritize multiple tasks and responsibilities Strong leadership and communication skills, with the ability to inspire and motivate team members Proficiency in conflict resolution and problem-solving Knowledge of relevant industry regulations and best practices Commitment to promoting diversity, equality, and inclusion in the workplace Certificate in Telecommunications (Call Centre) DESIRED Monday to Friday availability working out of Eagle Farm Office Must be able to provide a current NCCHC (inside 3 months) or be willing to obtain Apply NOW If you meet the above requirements and are interested in joining our team, please click the link to submit your application and chat with NATE. Shortlisted candidates will be required to attend a face to face interview and undergo a drug and alcohol screen as part of the employment process.