Are you a customer service pro with experience in freight forwarding or logistics? We're looking for a Customer Service Operator to be the key link between our clients and operations team, ensuring smooth, efficient movement of goods around the globe. Duties and responsibilities: Be responsible for communicating with a portfolio of clients Serve as the main point of contact for customers regarding shipment status, documentation, and general inquiries Coordinate with internal teams (operations, customs, warehousing, etc.) to ensure timely and accurate freight handling Handle order processing, quotations, and follow-up support Resolve issues and provide solutions in a fast-paced environment Role Requirements: 5 years experience in freight forwarding in a similar role Strong understanding of international shipping procedures (air/ocean/import/export) Proficient in CargoWise, ICS and MS Office Excellent communication and problem-solving skills Attention to detail and ability to multitask effectively Benefits: Competitive salary Onsite parking Career growth opportunities in a dynamic global industry Supportive team environment Training and development for long-term success Are you ready to develop your current skill set with a professional and supportive employer? For your efforts you will be rewarded with an attractive salary package plus real scope for career advancement. Apply online or for a confidential discussion contact Deb Collie on mobile 0466 444 364. People in Focus connects talent with opportunity in the Freight, Shipping, and Logistics industries. With our industry expertise, we’ll help you chart a course for success. Visit us: www.peopleinfocus.com.au Follow us: www.facebook.com/PeopleinFocus