Site Manager – Retail & Trade Hardware Location: Ballarat (with travel to nearby store locations as required) Employment Type: Permanent, Full-Time Sector: Retail & Trade Hardware | Operational Management About the Company This well-established and respected organisation has a proud history of serving both retail and trade customers across the region. With a strong commitment to quality, customer service, and community, the business operates multiple sites and continues to grow through innovation and a people-first culture. Known for fostering a supportive and inclusive team environment, they are passionate about developing their people and delivering exceptional service. About the Role Are you a passionate leader ready to drive operational excellence, build a high-performing team, and deliver outstanding customer experiences? We’re seeking an experienced Site Manager to oversee one of our dynamic retail & trade hardware locations. In this role, you’ll be at the forefront of leading store operations, setting performance standards, and cultivating a strong culture that prioritises safety, people, and customer satisfaction. Key Responsibilities: Lead, mentor, and develop a diverse team to exceed customer expectations. Manage daily operations with a focus on sales, margin, cost control, and compliance. Drive visual merchandising and implement marketing plans aligned with store strategy. Build strong stakeholder relationships across trade, retail, and internal teams. Oversee inventory, DIFOT targets, and store presentation standards. Ensure compliance with safety regulations and internal management systems. Monitor and manage budgets, labour costs, and operational KPIs. Foster a team culture based on growth, accountability, and excellence. About You: Minimum 2 years’ experience in a site leadership role within the retail or hardware sector. Proven ability to lead growing teams with a focus on succession planning and personal development. Strong understanding of inventory management and operational financials. Skilled communicator with a track record of building effective teams. Experience in safety compliance, performance coaching, and cross-functional collaboration. Tertiary qualifications or trade/retail leadership experience highly desirable. Current driver’s licence required. What’s on Offer: A leadership role with autonomy and support A people-focused business with strong values and community roots Opportunities for personal growth and career development A collaborative and inclusive team environment If you're ready to make your mark in a leadership role within a thriving, well-regarded organisation, apply today or email your CV through to [email protected] At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.