Permanent full-time | Mon–Fri, early Friday finish | No weekends Salary: Negotiable long-term career opportunities Join a respected family business with nearly 50 years of experience, supplying industrial, safety, and packaging products to businesses across QLD. Our Acacia Ridge branch is the hub of our Brisbane operations — and we’re growing! Why You’ll Love Working Here Competitive salary based on your skills and experience Work-life balance: early finish Fridays, no weekend work Free off-road parking on-site Tight-knit team culture with long-tenured staff Training on systems (SYMPAC) and product knowledge provided Career stability with opportunities to grow About the Role We’re looking for a proactive and personable Customer Service Officer to join our internal sales team in Acacia Ridge. This in-office role is all about providing exceptional customer care, order support, and technical product advice to our B2B clients. Key responsibilities: Respond to customer enquiries by phone and email Process orders and communicate lead times/ETAs Update customer records in SYMPAC Support external sales reps with day-to-day needs Identify and escalate sales opportunities Own customer issues from start to finish What You’ll Bring Experience in customer service, ideally in industrial tools or safety equipment Confident phone skills and active listening CRM experience (SYMPAC preferred) or a fast learner Ability to handle large product catalogues and complex enquiries A friendly attitude, team spirit, and willingness to learn About Sedl Agencies We’re a family-owned business built on strong relationships and expert service. With branches in Toowoomba and Brisbane, we support a catalogue of 20,000 products for clients of all sizes. Our people stay with us for decades — and we’d love to welcome you to the team. We’re hiring now! Apply today and bring your customer service skills to a growing business that values you.