Purpose of the Role: As our new Senior Manager Sales, you will lead, coach, and develop a large team of Sales Consultants & Team Leaders, to achieve exceptional sales performance. This role is pivotal in driving revenue growth across Auto & General & our partnerships. You will: Support the development of the Department’s strategic and operational objectives and lead the operational execution of plans Lead, motivate, and inspire a large team of Sales Professionals to deliver exceptional customer service, whilst fostering a culture of high performance with high integrity Develop and implement effective coaching and training programs to enhance the skills and knowledge of the Sales teams including identifying talent within the team and providing opportunities for growth and development Provide support to the Leadership Team to enable Sales Teams to maximise sales aligned to meet and exceed KPI's Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement corrective actions and drive sales performance by setting ambitious, yet achievable targets Oversee the successful initiation, planning and execution of sales initiatives within the set scope, time, and quality standards I n collaboration with key stakeholders provide recommendations on reward and incentive programs Proactively identify and address emerging trends and market opportunities to maintain a competitive edge and contribute to the planning and implementation of contact centre strategies and operations Ensure compliance with all relevant policies, procedures, and regulatory requirements as well as identifying and reporting potential risks or inadequate controls related to compliance or operational risks Knowledge and Experience: Proven track record of success in leading, managing & coaching high-performing sales teams within a contact centre environment Ability to make informed decisions to support the operational needs of the business Deep understanding of the general insurance industry, including legislative, regulatory and compliance obligations to operate in the Financial Services Regulatory environment Excellent communication skills and able to build strong relationships Sound judgment skills with the ability to interpret and evaluate information along with high level conceptual, analytical & problem-solving skills Excellent understanding of People Change Management & high level of Project Management experience Prior experience with volume recruitment processes Our Perks: Location – North Lakes: This role is based at our North Lakes office. Save the long commute to Brisbane and work for a growing company close to home and within walking distance to some of the north side’s best retail outlets, restaurants and other amenities. This is an on site role. Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we’ve got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Access to A&G’s employee reward and recognition platform, powered by Rewards Gateway - Enjoy a wide range of benefits, including personalised rewards & peer-to-peer recognition, exclusive discounts & savings across more than 600 top retailers and a comprehensive recognition program that celebrates milestones and achievements - helping you feel valued every step of the way. About us: Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. *A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.