ABOUT SHOE WAREHOUSE: Shoe Warehouse is Australia’s iconic home of remarkable footwear brands. We offer our customers quality footwear at affordable prices, catering for the entire family. Our mission is to ensure we provide our customers with affordable branded footwear that serves its purpose by meeting the practical demands and style requirements of people’s lifestyles. ROLE IN A NUTSHELL: As a Cluster Manager at Shoe Warehouse, you’ll be responsible for leading our passionate Gold Coast Harbourtown (base store) and Brisbane DFO teams, driving sales, and ensuring an exceptional customer experience across both stores. Your leadership will shape store culture and contribute to the success of our brand. WHAT YOU’LL BE DOING: List the key responsibilities of the role, including team leadership, customer service, sales performance, and store operations. Be clear about what the role involves on a day-to-day basis and how it contributes to the store’s success. Example: Lead and motivate the teams to achieve sales targets and deliver outstanding service. Oversee store operations, including stock control, visual merchandising, and store presentation. Build strong customer relationships and ensure a personalised shopping experience. Train and develop team members to enhance performance and skills. Monitor store KPIs and identify areas for improvement. Ensure compliance with company policies, procedures, and retail standards. Collaborate with regional and head office teams to implement promotions and initiatives. ABOUT YOU: Previous experience in fashion retail management (Cluster Manager, Store Manager, or similar). A strong leader who can motivate and develop high-performing teams. Passionate about fashion, styling, and delivering an exceptional customer experience. Skilled in visual merchandising and store presentation. Ability to work in a fast-paced environment and meet sales targets. Excellent communication, organisational, and problem-solving skills. JUST SOME PERKS WE OFFER: Work-life balance – One RDO a month! Epic discounts – Up to 50% off top brands like Reebok, Superdry, Champion, Hush Puppies and more! Exclusive LK Group perks – Treat yourself to savings at Daniel’s Donuts, Hommey, Snooze & more! Quarterly Wardrobe Allowances – To encourage you to wear our brands to work Sales incentive programs – rewards-based on KPI achievements Training and development – We want you to grow and get the most out of your role Well-being matters – Free access to Mental Health Professionals through our Employee Assistance Program. And more …Because work should come with awesome perks! READY TO MAKE AN IMPACT? Are you ready to lead our teams in a fast-paced environment? Join Shoe Warehouse and take the next step in your retail career! As a Cluster Manager, you’ll work with trend-setting styles, inspire two dynamic teams, and create unforgettable shopping experiences. If you’re passionate about fashion and leadership, apply today! ABOUT BRAND COLLECTIVE Brand Collective is one of Australia's most prominent apparel, footwear & sport groups, operating our omnichannel offer across 300 stores with over 3,000 team members, a comprehensive online business and an extensive wholesale network. Our portfolio ranges from iconic heritage to timeless contemporary, from street culture to considered craftsmanship, and from private label to international luxury fashion brands. We bring brands to life! At Brand Collective our customers come from all walks of life, and so do we! We value diversity and inclusion in all forms, thus hire based on capability and performance. If you feel like your skills align with the role and company culture, apply today to bring brands to life! Please note: at this time, Brand Collective are not seeking recruitment agency support for this role, and will not be liable for any unsolicited candidate profiles or associated fees. We encourage applicants to apply directly to this posting if they would like to be considered for this opportunity. The advertising of this role may close earlier than the listed date, and we encourage applicants to apply early.