Team Manager – Claims Location: Brisbane | Type: 6-Month Contract | Hybrid (3-4 Days in Office) Troocoo is working on behalf of a leading organisation to find two experienced Team Managers to lead high-performing claims teams. If you're a strong people leader who thrives in fast-paced environments, loves coaching, and brings fresh thinking, you’re exactly who we’re looking for. You’ll oversee a team of Claims Managers, driving performance, quality, and engagement. Insurance experience is a bonus, but not essential, we’re looking for exceptional leaders who can inspire, challenge the status quo, and deliver results. What You’ll Do Lead, coach, and support a team to deliver high-quality outcomes Run 1:1s, performance reviews, and meaningful coaching conversations Drive KPIs and team accountability Review service quality through call and file audits Adapt quickly to shifting priorities in a dynamic environment Contribute ideas and challenge processes to improve performance What You Bring Proven leadership in customer service or high-volume environments Strong performance management and people development skills Excellent time management and decision-making abilities A proactive mindset with a drive for improvement The Offer Immediate start. Ideally however, we can work with a 1-2 week notice period. Hybrid work – 3-4 days in office Rotating roster between 7am–7pm (Mon–Fri), occasional weekend work Collaborative culture with a forward-thinking leadership team Ready to take the next step in your leadership journey? If you’re ready to make an impact and lead a dynamic team, apply now! We’d love to hear from you.