Help us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. About the opportunity Under limited direction, provide leadership and supervision to Postal Transport Officers undertaking driving duties to provide a high quality, efficient and cost-effective mail service that meets internal and external customer expectations. You’ll also • Ensure that a high level of services is provided to the customer and that service standards are met. • Assess performance, develop and train staff. • Organise own work area effectively and perform all duties efficiently and accurately. • Work with a minimum of supervision and accept responsibility of the position. • Answer telephone and prepare written correspondence as directed. • Supervise and ensure that correct procedures are followed. • Ensure compliance with Aust Post's OH&S policy and other relevant policies. • Driver and forklift duties as required. • Prepare run sheets for the drivers. • Perform any other duty as required or directed by supervisors. • Maintain a harmonious industrial relations climate and foster and develop a team spirit approach as leader in accordance with the principles of Industrial Participation. • Provide excellent customer service • Establish collaborative relationships with team members to ensure that there are on-going productive relationships within the workplace About you We’re looking for candidates that are motivated and able to bring the best out of people under their leadership. You’ll also need • Good knowledge and experience in Postal Transport functions • Ability to lead and develop a small work group • Commitment to customer service and adherence to service standards • Ability to accept and implement changes in the workplace • experience in safe working and adherence to OH&S policy and procedures. • Good working knowledge of Workforce Diversity, Harassment and Our Ethics policies and procedures • Ability to take initiative in the area of performance improvement. Note : HC licence preferable, successful applicants must be willing to upgrade to HC licence if they do not currently possess. How we’ll deliver for you Collaborative team environment Strong Career development and mentorship Be part of a culture where everybody feels they belong, are valued and can bring their authentic self to work every day We’re delivering together At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability. If you have any questions, please contact our Diversity & Inclusion team on [email protected] See and hear more about what it's like on the road with us: