Customer Service Officer Pathway to Sales and Account Management A passion for customer service? Thrive in a team based environment This is a hands on role and will involve providing efficient, accurate and timely service to our clients as well as dealing with daily customer service duties. It is essential that you are self-driven and attentive to details as this position will be involved with: The answering and distribution of calls received Rapid accurate response to resolve customer enquiries or complaints Web training (as relative to our processes) Promotion of Grace offerings and customer onboarding Support Branch Account sales initiatives and programs Maintain and update Salesforce activities Assist the team in achieving set monthly targets To be successful in this role, you will need to possess the following: Previous experience in a customer service environment A great attitude A person who takes responsibility for their own performance Excellent communication skills Office and data entry experience About Grace Group The Grace Group comprises of the Grace Removals, Grace Information Management; Grace Business Services, Grace Mobility Services, Grace Fine Art and Smartbox (Grace Self-Storage). We are leaders in the removals, storage and information management sector, and are considered Australasia’s largest independently owned company in our field. With over 60 branches across Australia and New Zealand, and an extensive global partner network, we have a reputation for quality and service excellence.