About Us : Katherine Town Council is the Municipal Council for Katherine, NT. Providing services to the Katherine Community relating to rates, roads, infrastructure, animal control, waste management and other core essential services. At the heart of the Big Rivers region is Katherine, the fourth largest township in the Northern Territory. Outside of Darwin and Palmerston Local Government Areas, Katherine is the next major regional centre closest to the Port of Darwin; the only major multimodal port located in Northern Australia and Australia’s gateway to the Asia Pacific. Katherine is located at a critical crossroads point for Northern Australia and the top end, connecting Perth to Darwin from the west and Adelaide to Darwin through the north/south highway and rail corridor. Katherine services the wider region with access to education and medical services. Around 8,000 people live in the Katherine municipality. The local RAAF Airbase at the Katherine suburb of Tindal adds around 2,000 to this figure making it over 10,000 people living and working in Katherine. Our Community is at the center of everything we do. In achieving this, we continue to the vision where: Katherine is welcoming, vibrant, family-friendly, and fosters diversity and unity. In Katherine, everyone belongs, everyone feels safe, and there is a sense of community Our vision recognises the importance of valuing our environment and investing in our people and culture. VISION Katherine Town council's vision is for Katherine to be a place of opportunity where we live, work, learn and grow together. MISSION Together, we will work effectively today, to shape our exceptional future tomorrows. VALUES Accepting of DIVERSITY Sense of COMMUNITY Respect for PEOPLE, our ENVIRONMENT and our CULTURE About You : Special Conditions Requires Driving Licence Requires Police Check Requires Licences / Certificates Position Summary : This position provides customer service at the Katherine Museum, ensuring an engaging and informative experience for all visitors while providing maintenance of the museum site and ensuring the collection is kept safe and maintained. Key Requirements : Selection Criteria Strong communication and interpersonal skills, with the ability to engage diverse audiences. Excellent organisational skills and experience coordinating programs and events. Ability to work independently and proactively address challenges. A passion for local history, culture and community engagement. Familiarity with computer packages including point of sale or ticketing systems. The ability to foster a welcoming, educational environment. The ability to work as part of a team as well as unsupervised. Flexibility to work a seven day a week roster. Job Responsibility : Position's Key Responsibilities Deliver outstanding customer service to ensure all visitors have a welcoming and engaging experience. Respond to inquiries, feedback and concerns from visitors in a professional manner, escalating as required. Assist in developing tours and educational programs to enhance visitor engagement. Oversee daily operations, ensuring exhibits are well-maintained and public spaces are clean and safe. Promptly report any issues with exhibits. Manage cash handling, ticketing systems, and point-of-sale operations in line with Council policy. Collaborate with stakeholders to support the development and presentation of exhibitions that reflect the cultural and historical significance of the region. Promote the museums programs and services in consultation with Councils communications team. Assist with planning and delivery of events, workshops, and cultural initiatives. Ensure emergency procedures are understood and followed and assist with emergency drills and incident reporting. Monitor and report maintenance issues to ensure a safe and comfortable environment for visitors. Work collaboratively and communicate respectfully with colleagues. Ensure compliance with work health and safety requirements, comply with workplace procedures and participate in activities related to work health and safety. Ensure compliance with Council policies and procedures. Other reasonable duties at level as advised by the Coordinator Community Relations. Organisational Responsibilities Ensure compliance with Workplace Health and Safety requirements. Comply with workplace procedures for risk identification, risk assessment and risk control. Participate in activities associated with the management of workplace health and safety. Identify and report health and safety risks, accidents, incidents, injuries, property damage and mishaps at the workplace. Ensure all works that are undertaken, both by self and Depot staff, are done in a safe and practical manner. Ensure necessary Personal Protective Equipment (PPE) are always being worn. To be responsible for ensuring own safety and health and that of other people in the workplace. Develop and assist in the implementation of the Katherine Town Council’s Local Counter Disaster Sub-Plan in the event of a disaster; Ensure incumbent is dedicated to servicing our community and will listen to and proactively respond to their needs; Foster sustainable, honest relationships with the community and stakeholders Perform and deliver results that align with organisations strategic direction and serve our community; Work in accordance with Council’s Vision and Mission statement. Job Functions : Customer service / sales- outbound Job Benefits : 6 weeks annual leave with 17.5% leave loading pro rata 3 weeks personal carers leave pro rata 50% discount Gym membership Selling Point : Career growth opportunities, and benefits with Katherine Town Council, with a small supportive team Contact : Cherie Bush