About Us : Established in 2008 by designer Kristy Barber, Kuwaii is duly esteemed for making beautiful, intelligently designed clothing and footwear for women. Kuwaii is an inimitable alternative to mass-produced fashion. Made in Australia, Melbourne to be precise, each article is meticulously designed to last and to be cherished. Refined, detailed, and romantic, form and function find accord in modern shapes, clean lines, and impeccable tailoring. Our three immaculate, light filled Kuwaii stores can be found in Brunswick, Fitzroy, and Melbourne's Cathedral Arcade, at the foot of the iconic Nicholas Building. We encourage people of Aboriginal and Torres Strait Islander backgrounds, people from culturally diverse backgrounds and identities, LGBTIQ people, and people with a disability to apply. About You : - Position Summary : An exciting opportunity exists to join our team! We are looking for a passionate, committed and incredible person with skills across the retail and digital spheres to join our team in the role of Store Manager & E-commerce Assistant at our flagship store in Brunswick. You will be passionate and enthusiastic about Kuwaii products, our slow fashion values and delivering exceptional service to our very loyal customer base in addition to being highly efficient in managing the day-to-day operations of your store and team, whilst assisting the Senior E-Commerce Co-ordinator with the running of our online store. The successful individual will be exceptional ambassadors for our brand, have previous retail and online or order fulfilment experience (in a small business setting!) and be detailed and creative in their approach. Our ideal candidate would also be interested in digital marketing - there's an opportunity for you to work on compelling content for our social media as well! If you are highly motivated and have these qualities, we'd love to hear from you! Work within a small business framework, in a slow fashion setting Permanent Time, approximately 4 days a week with some Saturdays required Opportunity for driving real change in an ethically minded business Based in our beautiful Brunswick store Seasonal Wardrobe allowance to ensure you are always showing off our product Generous discounts on Kuwaii stock & early access to sales etc. Super fun and supportive team. Key Requirements : At least one year of experience in a boutique retail store Proven experience in e-comm or order fulfilment Proven sales philosophy & incredible way with customers Powerful leading skills and business orientation People and customer management skills Strong organisational skills Great communication and interpersonal skills Ability to propose innovative ideas to increase market share Some experience in content creation would be a plus! Job Responsibility : Retail Store Management You will be responsible for the day-to-day running of our Brunswick store, and providing exceptional customer service to our amazing customers. We expect you to meet your budgets, and exceed them! Maintain the highest level of customer care and operational performance of your boutique. Consistently drive sales through communication and motivation. Effective management of inventory and financials, loss prevention and average sale amount. Improve customer experience, product and services. Enhance up-sells, promotional opportunities and increase sales. Manage VIP customer engagement, nurturing existing VIP clientele and generating new VIPS. Maintain consistent communication levels with internal and external customers, head office and other stores. Provide feedback on opportunities on product and seasonal store buys. To lead by example in the level of customer care and company culture. Maintain a consistently exceptional level of presentation and set an example to our other team members. E-commerce Assistant Working collaboratively with the Senior E-Commerce Co-ordinator at our beautiful Brunswick store, you will assist in the day-to-day running of our online store, contributing to the improvement of the online experience for our customers. You will assist with: Fulfilling online orders Managing online returns and refunds Maintaining and updating online inventory Product presentation, accuracy and efficiency of the online store Creating new season product listings and writing product descriptions Keeping the website maintained and up to date Responding to enquiries through the online contact email and providing exceptional customer service and seeking optimal solutions for online customers How To Apply If you think you could be the perfect candidate for this role, please click Apply Now to submit your application. Please include your cover letter and CV detailing your experience, in accordance with the Key Requirements and Responsibilities listed above. Please also include answers to the following questions in your application: How much notice are you required to give your current employer? What's your expected annual base salary? Job Functions : Store management Job Benefits : We are offering to invest in the continual growth and development of your career, an inspiring work environment with a fabulous all-female team, and the opportunity to work with an amazing, locally made product every day. Monday to Friday hours for work-life balance Generous discounts on Kuwaii stock. Early access to our sample sales. Put your friends and family on our in-store and online discount list. Career mentorship from within our all-female management team. Amazing, positive team culture. Selling Point : Work in an inspiring work environment with a fabulous team, and an amazing, locally made product! Contact : Ellen Tirant