For nearly two decades, our client has been a trusted partner in delivering world-class Global Contact Centre Programs. Their mission is to create seamless, friction-free customer experiences at every stage of the customer journey. Working directly from client locations through an in-sourcing model, they collaborate closely to design and implement effective solutionsno matter the scale or complexity. About the Role Are you passionate about helping people and delivering answers that make a difference? Join our General Enquiries team, where you'll handle a wide variety of customer queries related to our client's brand and vehicles. You'll be the friendly voice on the phone, providing clear, accurate, and helpful information from the very first call. Key Details Availability required between 8:00am and 6:00pm, Monday to Friday Work-from-home flexibility: After your training period, you'll have the opportunity to work from home 1 day per week What We're Looking For We're searching for individuals who are: Customer-focused: You genuinely enjoy making people's day better by delivering exceptional service over the phone. Detail-driven: You don't just listen to what's saidyou pick up on what's not. Noticing the little things makes a big difference. Reliable and efficient: You're organised, punctual, and always focused on helping customers get back behind the wheel quickly and confidently. What You Bring Experience in phone-based customer service is ideal, but if you've thrived in fast-paced, face-to-face service roles, we'd love to hear from you too. A positive, can-do attitude and strong organisational abilities. Excellent communication skills and the emotional intelligence to read between the lines and meet customers where they are. What You'll Get Career development and progression opportunities in a growing workforce. Free on-site parking, as well as on-site café and access to a subsidised workplace gym. Employee discounts on new and fleet vehicles. Quarterly bonuses and ad hoc performance incentives.