Be responsible for leading, designing, developing, and implementing functional, sustainable, and engaging learning experiences across the business. The role The Senior Instructional Designer leads, designs, develops, and implements functional, sustainable, and engaging learning experiences delivered across the business. They are responsible for collaborating with the Learning Improvement Directorate and curriculum experts to design and develop innovative online professional learning resources. The key focus of the role is to support the Instructional Design stream, as well as manage the design and implementation of high-quality, relevant, purposeful, and engaging blended learning solutions. These solutions should incorporate evidence-based design principles that support learning outcomes and align with Auto & General’s culture of “high performance with high integrity.” The Instructional Designer specialises in writing and structuring content in a clear and succinct way that facilitates learner acquisition of knowledge, skills, and competencies. The role is an integral part of the Learning & Development team and works closely with the team to ensure stakeholder needs are met. Position Accountabilities Learning Design Lead the design, development, and optimisation of impactful learning experiences with clear objectives, logical structure, effective instruction, and competency-based assessments. Use various tools and methods to design blended learning interventions (e.g., digital learning, on-the-job, exposure-based, self-paced, or classroom-based). Support training needs analysis to identify skill gaps where learning interventions can help. Monitor, evaluate, and recommend learning initiatives in response to business needs, emerging industry trends, and regulatory changes. Translating Learning Content into Operational Needs Collaborate with L&D teams to develop instructional material for online courses, participant resources, workshops, multimedia, and assessments. Provide recommendations on learning strategy development and implementation. Align and embed Auto & General’s strategic goals and customer priorities at the operational level within the learning strategy. Stakeholder Management Engage stakeholders to define learning needs and lead the development of appropriate learning solutions. Act as an active, proactive contributor within the business and L&D team. Contribute to developing and refining core business and role-specific competencies. Coach and mentor on the design and development of effective learning interventions. Demonstrate self-management and influence others positively. Capability Development Create accessible, fit-for-purpose learning programs. Ensure equitable access to training opportunities. Support team performance aligned with company goals through monitoring, measurement, and continuous improvement. Model high standards of performance and positively influence teams, resolve conflicts, and communicate the company’s purpose and strategy. Operations Maximise service delivery through effective capacity planning and supplier management. Ensure the L&D function complies with company risk management, governance, and accountability frameworks. Maintain awareness of company policies and complete mandatory training, including workplace health and safety. What experience you’ll bring Qualifications & Experience Essential Minimum 5 years of experience in a Learning & Development role. Proven experience in instructional design. Excellent knowledge of learning theories, instructional design models, and blended learning principles. Ability to write effective instructional content, including copy, scripts, and online learning material. Strong written communication skills across formats (e.g., online adult learning). Demonstrated experience designing and managing learning programs aligned with business outcomes. Proven ability to write engaging, learner-focused content. Sound editing and proofreading skills. Ability to work independently and collaboratively to achieve outcomes. Strong consultative and collaborative stakeholder management skills. Resourcefulness and a proactive approach to challenges. Strong organisational and management skills; ability to handle multiple priorities. Demonstrated ability to participate in team decisions and manage change. Certificate IV in Assessment and Workplace Training (TAE). Working knowledge of databases and Learning Management Systems (LMS). Desirable Experience in a dynamic service operation. Background in the Banking, Finance & Insurance industry. Lesson and curriculum planning skills. Our Perks Location: Toowong, North Lakes or Kawana This role is available at any of our Brisbane and Sunshine Coast locations providing flexibility to choose the office that suits you. Our Toowong office is close to the city with easy public transport and parking options while our North Lakes offices are within walking distance of some of the north side’s best retail locations. If you love a view of the water, why not consider our Kawana office on the edge of Lake Kawana and only a five minute drive to the closest beach. The benefits of working at A&G Be rewarded - we recognise high performance and reward our people for their hard work through bonuses and other perks. Work flexibility - with options to work from home up to two days per week. Options for leave - life happens, so we’ve got volunteer days, an additional paid ‘ME’ day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff. Grow with us - we’ve got learning and professional development opportunities to suit everyone. Give back - our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you’re passionate about. Take care of yourself - your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self. Celebrate the wins - we love sharing our successes and celebrating together - join us and you’ve got a ticket to our many on-site events throughout the year, family fun days and annual celebrations. Save money - as well as discounts on insurance products, we’ve teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia. About us Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, Virgin Money and Coles Insurance. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today. Auto & General?values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.