Job details Full-time role, MondayFriday, 37.5 hours per week Opportunity for hybrid work Located in vibrant Cremorne, Melbourne with long-term potential About the client: This client is a global provider of innovative electronic access control solutions, offering secure, wireless systems used across sectors like education, healthcare, and hospitality, with a strong focus on sustainability, technology, and global reach. About the Role As a Customer Service Officer, you will play a key role in processing bulk orders, coordinating deliveries, and ensuring a seamless client experience. You'll work closely with both internal teams and clients to ensure accurate, timely service while maintaining high standards of communication and documentation. This role is ideal for a junior-level candidate looking to grow in a collaborative and fast-moving environment. Key Responsibilities Process and manage high-volume orders with delivery lead times of 3060 days Coordinate direct-to-site deliveries and ensure accurate, timely fulfilment Handle order documentation including invoicing and payments Provide proactive client communication and manage delivery expectations Collaborate with internal teams, especially finance, to ensure billing accuracy Maintain up-to-date customer records in CRM and inventory systems Work onsite full-time initially, with up to 2 WFH days post-probation Skills and Experience Required Experience in customer service or sales admin, preferably in high-volume settings Familiarity with CRM platforms like Salesforce or similar Knowledge of inventory/ticketing systems such as Navision (or equivalents) Understanding of end-to-end order-to-cash processes Motivated junior-level candidate seeking long-term career development How to Apply: Click on the Apply button to submit your application or for more information please contact: WorkPac Principal Consultant: Georgia Guy on(08) 6462 1147 or [email protected] quoting the below reference number. Job Reference Number: 7469J20256650 About WorkPac WorkPac is Australia’s largest privately owned workforce solutions business. We add value to our candidates by providing recruitment, skills and career development opportunities across the Mining, Construction, Healthcare industries and more. Choosing WorkPac is always a Good Move. Equal Employment Opportunity At WorkPac, we foster a work environment where everyone feels welcome and valued. As an Equal Employment Opportunity employer, we welcome applicants from all backgrounds and embrace diversity in race, gender, age, religion, culture, and ability.