Are you ready to take your expertise in administration to the next level? Do you thrive on solving complex challenges, mentoring others, and delivering top-tier customer service? We’re searching for a Senior Administrator within Superannuation and Insurance who can bring passion, precision, and expertise to our dynamic team. About the Role As our Senior Administrator , you'll be the go-to expert for processing administration tasks across a variety of functions. Beyond simply resolving issues, you’ll tackle the most complex cases , empowering the team with your skills and knowledge. You’ll also play a pivotal role in ensuring premium customer service by reviewing the quality and accuracy of work items, supporting operational tasks, and providing guidance to others. What You’ll Do Act as a reference point for escalated service issues and resolve them effectively. Deliver superior service to Funds, members, and stakeholders, meeting high service and quality standards. Conduct quality assurance (QA) reviews, identify training needs, and implement improvements. Support system testing, recommend solutions for operational challenges, and participate in projects. Train, mentor, and coach team members, fostering their professional development. Ensure procedures stay up-to-date and align with changes in regulations and fund business rules. Provide assistance in rostering staff and allocating work to optimize team performance. Maintain compliance with legislative obligations and assist in audit requirements. What We’re Looking For Demonstrated experience in Employer Services is preferred. Strong problem-solving and investigative skills, with a creative mindset. Knowledge of suspense accounts, reconciliations, and employer refunds . Proven ability to work in a fast-paced, customer-centric environment. Excellent interpersonal skills to build relationships with clients and colleagues. A flexible, self-motivated, and results-driven approach. Strong organizational skills and the ability to manage change effectively. Completion of RG146 (Superannuation) or willingness to attain it within 12 months. Prior experience using Aspire Why Join Us? This isn’t just another role—it’s an opportunity to grow and lead in a supportive, innovative environment. As a Senior Administrator, you’ll be at the heart of our operations, making impactful decisions and contributing to the success of your team. If you’re ready to bring your expertise, passion, and commitment to excellence, we can’t wait to hear from you. Apply today and step into a role where your skills and expertise truly make a difference.