Client Success Manager, Construction 07-5-25 Sydney / Permanent Join a specialist MGA leading innovation in the construction insurance space! With a strong focus on latent defects cover, you'll play a pivotal role as Client Success Manager - acting as the primary liaison between clients and the underwriting team. You'll oversee onboarding, provide pre and post-placement support, manage ongoing client needs, and ensure a seamless experience from initial engagement through to policy management and renewal. Key Responsibilities Act as the main point of contact for clients and brokers pre/post-policy issuance Build and maintain strong, long-term relationships with key stakeholders Coordinate with internal underwriting, brokers, and operations teams to resolve client queries Proactively manage new business and identify opportunities to enhance client retention Monitor service delivery standards and ensure SLAs are consistently met What You Bring Experience in a client-facing role within insurance or construction/engineering sector Preferably with exposure to construction or speciality lines Strong understanding of policy servicing and lifecycle management Excellent communication and relationship-building skills A proactive, solutions-focused mindset with great attention to detail Previous experience in an MGA or broker environment is an asset If you’re ready to take the next step in your career with a business that values initiative, and real impact, we’d love to hear from you. Apply now, or contact Colleen for a confidential chat at 0412 615 926 or via email at [email protected] APPLY NOW EMAIL A FRIEND BACK TO JOB LISTINGS