Opportunity Our Federal Client is seeking multiple talented Junior to Mid level Service Designers for 12-month initial contracts with long term potential to join Agile squads tasked with improving operational efficiencies and business process. This is part of a 5-year reform program driven by changes in legislation impacting people, process and technology. The team works to improve processes and standard operating procedures through re-engineering and continuous improvement approaches, utilising service design approaches like Co-Design, Double Diamond, HCD and Design Thinking. Salary and Benefits Melbourne (Richmond) or Geelong $67 per hour inc super, approx $115K package p.a. Long-term, rolling engagement Flexible work arrangements Key Responsibilities Work with one or more Senior EL1 Service Designers on one or more projects within the Reform Program to: Assit with Co-Design and facilitaton of workshops and one-one one inteviews Assist and perform Quantitative and qualitative User Research to develop current and future-state service enhancements Create journey maps, business process mapping, design briefs, acceptance criteria, personas Work with internal staff, external Participant and Community Groups, Partners and NFP’s and both federal and state government departments Key Requirements Experience in working in multi-disciplinary agile teams across varied skillsets on large projects Practical / commercial experience in Service Design including developing Service Design artefacts (Journey Maps, Personas) Communication, synthesis and creative skills to solve complex problems Capacity to drive Human Centred Design led thinking (HCD, Design Thinking, Double Diamond) Qualitative and quantitative research capability Ability to assess change impacts to customers and/or stakeholders Capacity to work in an environment of change and ambiguity Skills in stakeholder engagement & negotiation Preferable to have prior knowledge and experience in disability, social services or public sector Demonstrated experience with Jira (or similar project management tools), Sharepoint, and design tools, such as Miro, Mural, Creately Please note: Australian Citizenship is mandatory for this federal government agency. Apply [email protected] // 0408 388 680 Please note: Proof of Australian Citizenship is mandatory for this federal government agency.