Benefits: Complete a fee-free, nationally recognised Certificate III in Business Position available for Aboriginal and/or Torres Strait Islanders Work for an organisation that values diversity and inclusivity Gain paid real-world experience, mentorship, and training to set you up for a successful career in financial services Receive mentoring and support from a specialised and experienced First Nations Consultant Your Host Employer: Smart Group is one of Australia’s largest salary packaging companies. They specialise in servicing large corporate clients, Commonwealth and State Governments and major health care groups. Smart offer salary packaging including novated leases and fleet management services to employers and employees across Australia. Central to everything they do is their commitment to delivering an exceptional experience to their customers. The Role: Location: Keswick SA Duration: 12-month Traineeship As a Customer Service Consultant Trainee , you will learn to deliver frontline customer service by answering inbound enquires and responding to emails ensuring the provision of a quality customer experience. Under the guidance of experienced mentors, your responsibilities will include: Answer telephone and email queries for all customers Provide a high level of customer service while developing and maintaining strong relationships Fulfil customer requests including claims, package change requests and new applications Data entry and reporting for clients and customers Manage filing, storage and security of documents Some outbound calls may be required About You: To be successful in this traineeship, you’ll need: Strong verbal and written communication skills Ability to build rapport with a diverse range of people Strong attention to detail and high level of accuracy Excellent time management, organisational and prioritising skills Willingness to learn and take initiative Strong problem-solving skills Eligibility Criteria: Identify as Aboriginal and/or Torres Strait Islander Strong computer knowledge including Microsoft Office Suite Previous customer service or administration experience (desirable) About Maxima: Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in First Nations Traineeships, with regular in person visits and continuous support. For further information please visit our website www.maxima.com.au or email [email protected] Only shortlisted candidates will be contacted directly. National Traineeship wages and conditions apply. At Maxima we are committed to supporting positively diverse and including workforces which value all backgrounds and experiences. We encourage applications from First Nations Peoples, people from a culturally or linguistically diverse background, people of all gender identities and people living with a disability. By applying to this position you are consenting to your data potentially being stored on international servers temporarily. Maxima abides by the Australian Privacy Principals, please refer to our privacy policy for more information. Apply now