Our client is looking for an experienced and customer-focused Customer Service Officer to join their team in Kilsyth. This is a dynamic and fast-paced role where no two days are the same - perfect for someone who thrives on variety and building strong client relationships. About the Role: Reporting to the Customer Service Manager, you'll be a key point of contact for clients, ensuring smooth communication, proactive updates, and a consistently high standard of service. What You'll Be Doing: Managing inbound customer enquiries via phone and email Providing daily updates to key accounts on order progress, delivery timelines, and changes Coordinating new product onboarding to ensure seamless client experience Processing and managing customer orders with speed and accuracy Working closely with production, planning, and logistics teams to meet client expectations What We're Looking For: Solid customer service experience - ideally within manufacturing or a related industry Confident communicator with a professional, solutions-focused approach High level of accuracy and attention to detail Ability to stay calm under pressure and prioritise in a fast-paced environment Proficient in Microsoft Office and CRM systems Why Join this client? Join a nationally recognized, innovative company with a strong reputation Work with a supportive and collaborative team Be part of a growing business where your contributions truly matter Long-term career opportunities in a stable and successful environment Sound like your next move? For any queries, please contact Kayla Densley [email protected] Who are we At PERSOLKELLY, our passion is - and always has been - putting you first. We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability. We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives. We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply. So it's over to you. If you would like to join our team, please APPLY now. To learn more about working with PERSOLKELLY, we encourage you to visit our website. Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights. Consultant [email protected] Reference number: 210317229 Profession:Call Centre & Customer ServiceCustomer Service Company: Programmed Skilled Workforce Date posted: 14th May, 2025