Are you a seasoned Customer Service Administrator ready for your next role in a professional services setting? We're currently on the lookout for skilled customer service professionals to join a vibrant team in Maroochydore on a contract basis. You will play a key role in supporting a remediation project - receiving full training in your first week and will have ongoing support from the core team for escalations. This is a fantastic opportunity for customer service professionals to gain exposure in a fast-paced, multi-channel contact centre environment, with a real opportunity to transition into a permanent role. Benefits to the successful candidate: Competitive hourly rate based on your skills and experience Enjoy the flexibility of a contract role, on a Monday to Friday rotating roster between 8am - 6pm Gain experience in a top-tier professional services firm Opportunity to contribute to meaningful remediation work Great team culture and office-based collboration in a central Maroochydore location Weekly pay Duties and responsibilities include: Handling customer queries and remediation-related issues across multiple channels: inbound and outbound phone, SMS, email, and social media Communicating clearly, empathetically and professionally to resolve potentially challenging customer interactions Navigating multiple systems confidently to access customer records, policies and communication tools Working closely with your team to meet service levels and maintain a high standard of customer care Ensuring smooth day-to-day operations in a fast-paced environment We are looking for someone with: Previous customer service experience—call centre background highly regarded Strong verbal and written communication skills Proven ability to remain calm, empathetic and resilient during challenging conversations Tech-savvy with good proficiency in MS Office (Outlook, Teams and Excel) Confident navigating multiple systems and adaptable to change A genuine team player who thrives in a collaborative environment Flexibility to commence a new role on short notice If you are interested in this new opportunity, please apply directly, or for a confidential discussion please contact Renee Coyne at Fuse Recruitment on 0430 566 309. At Fuse, we specialise in recruitment for the insurance and wealth management industries and actively source for a broad range of established clients. If you are an insurance or finance professional looking for your next opportunity, we'd love to hear from you! If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role! SCR-renee-coyne ChooseFuse Consultant [email protected] Reference number: BH-34520-1 Profession:Administration & Office SupportAdministrative Assistants Administration & Office SupportClient & Sales Administration Administration & Office SupportData Entry & Word Processing Administration & Office SupportOther Administration & Office SupportRecords Management & Document Control Company: Fuse Recruitment Date posted: 16th Apr, 2025