Do you want to build your career within the insurance industry with a leading global insurance brokerage? No previous experience required! MAYDAY Recruitment are excited to partner with a global Insurance brokerage who prides themselves in providing exceptional service to their clients! We are on the lookout for dynamic and energetic Client Service Officers/Customer Service Officers to provide exceptional service to clients, with opportunity to progress into an insurance broker! This exciting role will give you the opportunity to make a difference every day by providing vital administrative sales support to both internal and external customers, while ensuring that exceptional service standards are consistently met. If you're someone who thrives in a fast-paced environment and loves working with people, this is the role for you! What's in it for you? • Full-Time Permanent Role, with in-depth training and growth opportunities. • Join a global leader in the insurance industry. • Offices in Melbourne CBD , with hybrid work options after probation. • Develop your skills and build career within the insurance industry, with fantastic career progression opportunities. • Work in a supportive, professional, and fast-paced environment. • Play a key role in supporting both internal teams and external clients. Main responsibilities include: • Provide high-quality administrative support to brokers and clients. • Manage client renewals, invoices, and policy documentation with accuracy. • Handle inbound and outbound calls to assist with inquiries. • Ensure compliance with industry standards and company policies. • Contribute to process improvements to enhance service efficiency. The ideal candidate: • Strong administrative and customer service experience. • Experience can be within retail, hospitality and general customer service. • Excellent communication and relationship management skills. • High attention to detail and strong organizational abilities. • Ability to multitask in a fast-paced environment. • Tier 1 Insurance Broking qualification an advantage but not required • Full permanent working rights. If this sounds like the ideal role for you, apply today! Reference number: 12307 Profession:Call Centre & Customer ServiceBrokerage, Customer Service - Call Centre Company: MAYDAY Recruitment Date posted: 6th May, 2025