My client based in Altona is seeking an experienced Customer Service Manager to join the team. In this role previous experience within the transport and logistics industry is not essential however experience in a management role is needed. If you are a highly skilled & motivated individual who enjoys managing a team and bringing a can-do attitude to each day, please apply here! Permanent Full Time - Office Hours Monday to Friday Location: Altona You will be responsible for: Set performance goals, monitor team performance, conduct performance reviews, and provide feedback and coaching to improve individual and team performance Manage a team of 3-5 customer service & administration team members Input & look over purchase orders and ensure on time deliveries Clear and friendly communication via phone and email Showing initiative to enhance processes and suggest ideas for ongoing improvement Support the branch in its customer service, sales and service operations Develop and implement customer service policies, procedures, and standards to ensure consistency and quality in service delivery. Provide a point of escalation for complex or difficult customer issues, ensuring that all customer concerns are addressed promptly and appropriately To be successful in this role you will have Foster a positive and customer-centric team culture that encourages collaboration Previous management experience (minimum of 3 years) Excellent organisational skills with the ability to multitask and prioritise workload Ability to work independently, and as part of a team Reliable and self motivated Can do attitude Benefits Work within a collaborative team Salary of $100-120K super for the right person Career progression Work-from-home flexibility of 1 day per week At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.