Company Description Full Time | 24/7 Rotating Roster BETTER BEGINS HERE Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role An incredible opportunity awaits an experienced and capable Bar Service Manager to join our award-winning Crown events team! Reporting to the Bar Manager, you will manage the beverage inventory for events and conferences while overseeing all beverage operational processes and targets. Additionally, you will supervise your allocated bar team to ensure the highest quality service for our customers. In this role, you’ll provide joyful experiences through your genuine care for guests. As well as: Ensure and maintain the highest standard of customer service by anticipating and exceeding client expectations to ensure guest satisfaction. Supervise, lead, and support bar staff by conducting briefings, allocating tasks, and resolving issues while ensuring exceptional customer service is delivered at all times Provide hands-on training, coaching, and performance management to direct reports Manage the successful delivery of all beverage-related services through the events dispense bars to achieve planned outcomes and meet operational outcomes. Oversee beverage stock; ordering, pre-planning, stock delivery and day to day management. Assist the Bar Manager in identifying service improvement strategies as well as monitor financials related to stock, labour, and beverage consumption Communicate effectively with other departments and adhere to compliance & OHS standards About you You'll bring the following Proven experience in a supervisory role within a similar large scale bar and events venue(s) Sound product knowledge and beverage management understanding Strong leadership & training skills to guide and motivate a large team Excellent communication, interpersonal, organisation as well as time management skills Strong customer focus with the ability to build trust and connect with people from all cultures and backgrounds A true passion for events and is looking to establish a long term career What we offer you High hourly rates plus weekend/public holiday penalties Career progression and development opportunities Free staff meals & free laundered uniforms daily plus discounts across restaurants & hotels Additional Information Applications Close: Sunday 18th May 2025 What you can expect from us On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ and Aboriginal and Torres Strait Islander; people like you.