Competitive Salary Package | Immediate Start | South Sunshine Coast Location | Permanent Opportunity | Your new company Hays Recruitment is seeking dedicated and customer-focused individuals to join our client's dynamic team in the insurance sector. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support. Your new role Resolve motor claims lodged via phone and online with a focus on providing outstanding customer service. Gather complete and accurate information regarding claim circumstances and damages through clear and effective communication. Assess relevant information to make accurate decisions on claim acceptance using strong analytical skills. Provide correct and timely responses to customer queries via phone or online. Act as the first point of contact for resolving customer complaints using effective conflict resolution skills. Guide customers through the claims process, setting realistic expectations and offering effective solutions. Accurately record and process claim details Handle claim estimates, adjustments, and payments promptly. Liaise with internal stakeholders to facilitate the progress and completion of claims. What you'll need to succeed Excellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailAbility to work in a fast-paced environmentPrevious experience in a call centre or customer service role is preferredBasic computer skills and proficiency using CRM system What you'll get in return Competitive salary package including superannuation and bonus potentialPermanent full-time position with job stabilityOpportunity for career growth and developmentSupportive and inclusive work environmentFlexible roster with only one Saturday per month. What you need to do now If you are passionate about customer service and looking for a rewarding career in the insurance industry, we would love to hear from you! If you're interested in this role, please forward an up-to-date copy of your CV, or call us now on 07 5313 8228. 2919190