Call Centre Team Leader – NSW Government (Contract Role, Fully Remote) Location: Remote – Open to NSW residents, including regional areas Contract Duration: 3 months with option to extend Salary: $62ph plus super Start Date: Immediate start required Are you an experienced Call Centre Team Leader with a proven track record of managing teams of 10 or more in a high-volume customer service environment? A NSW Government agency is seeking a motivated leader to oversee frontline operations and ensure the delivery of exceptional service. This fully remote role is open to NSW residents, including those in regional areas. About the Role: Leading, coaching, and motivating a team of 10 call centre agents to achieve performance targets Monitoring and managing daily workflow, ensuring service levels are met Handling escalations, providing real-time support and guidance to staff Conducting performance reviews and implementing coaching strategies Maintaining compliance with government policies, procedures, and service standards Driving team engagement and fostering a positive, high-performing culture About You: Proven experience leading call centre teams of 10 people in a fast-paced environment Strong leadership and people management skills with a focus on coaching and performance improvement Excellent problem-solving abilities and a proactive approach to handling customer concerns Strong organisational and communication skills, with the ability to manage competing priorities Availability to commit to the full contract period with no planned leave or holiday commitments Experience working in government or highly regulated environments (desirable but not essential) Reliable home office setup with a strong internet connection for remote work Why Join? Fully remote role, open to NSW residents, including those in regional areas Work with a reputable NSW Government agency Competitive contract rates with weekly pay Make an impact in a fast-paced, customer-focused environment Opportunity to showcase your leadership skills in a vital public service role This role requires an immediate start. Candidates must have their own high speed internet. If you meet the above criteria and are ready to step into a leadership role within a NSW Government agency, apply now!