Job Description Part-time (0.4FTE) ongoing opportunity — currently Monday and Wednesday, subject to change based on business needs. Based at our Ferntree Gully office No On-Call Roster — enjoy your evenings/weekends free to relax and recharge! $32.01ph Super Salary Packaging benefits of up to $18,550 17% annual leave loading At Each, we're passionate about supporting older adults. As a member of our dynamic team, you'll play an essential role in ensuring high-quality, personalised care for clients throughout our VIC footprint. Duties include: Optimising Service Delivery: Use Carelink and collaborate with case managers to ensure services are scheduled effectively, maximising client satisfaction. Rostering Care Workers: You'll be responsible for coordinating both internal and external Support Workers, ensuring all in-home care services run smoothly. You'll create and maintain detailed rosters, adjusting them as needed to reflect availability, workload, and operational needs. Building Relationships: Manage relationships with Support Workers, brokered agencies, and older adults to ensure needs are met efficiently. Handling High-Volume Emails and Calls: Manage incoming calls and emails from internal and external stakeholders promptly ensuring a responsive and friendly service for all. Reporting & Administration: You’ll provide regular reports on staffing levels and roster performance, and support with administrative tasks as required. To view a copy of the full Position Description, click here . Alternatively, for more information please contact Cindy Burrows (Support Services Team Lead • Home Care Packages) at [email protected] Who we’re looking for We’re looking for a proactive problem-solver with strong experience in an administrative role , along with transferable skills who can thrive in a fast-paced, dynamic environment. Your organisational skills and adaptability will be key to ensuring high-quality service delivery. Key qualities we’re looking for: Experience : Strong administrative background, ideally with some rostering experience (7-day roster experience is a plus). Don’t have rostering experience but have a transferrable skill set? We’d love to talk to you! Tech Savvy: Ability to learn new IT systems quickly. Prior use of CRM’s and experience using Carelink is highly desirable Communication: Excellent skills in liaising with a wide range of people, including negotiating and problem-solving with various stakeholders. Team Player: Ability to work closely with a multidisciplinary team while managing tasks independently.